This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6695980
As a Client Services Representative, you will:
- Manage connecting clients quickly and efficiently to interpreters,
while resolving any underlying issues with the clients use of the
automatic call-routing system.
- Address client concerns professionally, while ensuring timely,
effective and long-term problem resolution.
- Provide timely and accurate information about CyraCom International
products and services to current and prospective clients.
- Manage client databases and departmental reports.
- Manage the process for client orders, service, and equipment
accurately and efficiently.
- Consistently partner with Account Managers to exceed client service
expectations.
- Perform administrative and clerical duties as needed.
- Follow all CyraCom policies and procedures related to information
confidentiality and ethics.
- Attend all required training.
- Use standard office equipment such as telephones, computers, copiers
and fax machines.
- Use spreadsheets and databases to record and track data including MS
Office applications, such as Outlook, Word and Excel.
- All employees are required to perform the following essential
functions: demonstrate predictable, reliable and timely attendance;
follow written and verbal directions and complete assigned tasks on
schedule; read, write and communicate in English; communicate in
person and by telephone in accordance with CyraCom policy; learn
from directions, observations and mistakes; work independently or as
part of a team; interact appropriately with others including
co-workers, supervisors and customers; and work with supervision,
receiving instructions/feedback, coaching/counseling and/or
corrective action.
As a Client Services Representative, you must have:
- Significant knowledge of CyraCom products and services; ability to
coherently and concisely explain products and services to clients.
- Working knowledge of CyraCom technology underlying products.
- Knowledge of CyraCom policies, procedures and guidelines and ability
to follow them.
- Ability to constructively represent the company.
- Ability to react calmly and effectively in emergency situations.
- Strong attention to detail and accuracy.
- Ability to work independently and skilled at exercising initiative
within the parameter of company policies and procedures.
- Ability to remain flexible while meeting deadlines in a fast-paced
environment.
Strong organizational and time management skills and ability to
prioritize work and manage competing priorities in an environment
with frequent interruptions.
Ability to appropriately use initiative and work independently.
- Ability to operate competently common office equipment, including,
but not limited to, computer, fax, copier and telephone system.
As a Client Services Representative, you must be:
- Skilled in adjusting to rapidly changing circumstances.
- Skilled at communicating effectively with a diverse client base.
- Skilled at critical thinking and problem resolution.
- Skilled at communicating, both orally and in writing.
- Skilled in establishing and maintaining effective work
relationships.
- Skilled at conflict resolution.
- Skilled at keeping supervisor informed of problems or issues.
- Skilled in the use of spreadsheet and database applications as well
as Microsoft Office, including Excel, Word, and Outlook.
Additional responsibilities:
- Develop and submit recommendations to improve and increase the
effectiveness of the department.
- Perform all other duties as assigned.
Minimum requirements:
- Two years of customer service exper ience; or directly related
equivalent professional experience.
- Strong MS Office skills including Outlook, Word, and Excel.
Preferred qualifications:
- Graduation from an accredited college with an Associates degree in
Business Administration or directly related field.
Working Conditions:
Physical Demands: This position is sedentary, exerting up to 10
pounds of force occasionally and/or a negligible amount of force
frequently. This position is required to continuously finger, hear, and
see; frequently sit and talk; and occasionally stand, walk, climb stairs
and bend/stoop.
Environmental Factors: This position works in an indoor office
environment with a quiet level of office noise.
Equipment Operated: Personal computer, printer, fax, copier and
telephone equipment.