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Robert Half Help Desk 1 in Tucson, Arizona

Description

Robert Half is currently seeking a Help Desk Support - Tier I to join the Information Technology team for our Tucson, Az based client. The Help Desk Support - Tier I provides first level support for both corporate and field personnel.

Day to Day Task:

The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.

  • Keep tickets up to date and clearly documented in ticket management system

  • Basic trouble shooting and analysis

  • Maintain hardware including servers, workstations (including PC and win-terms) and phone for all entities supported

  • Maintain line of business applications for all entities supported

  • Processes employee change event requests including new hires, terminations and transfers

  • Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)

  • Email account management

  • Phone account management

  • Maintain IT asset and contract tracking system

  • Basic network (wired and WIFI) maintenance including hardware

  • Demonstrates knowledge of and supports each entity’s mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior.

  • Performs other job-related duties as requested.

    Requirements

Qualifications:

  • Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.

  • Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required.

  • Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

  • Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.

  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

Skills

  • Strong interpersonal communication skills with a high degree of empathy are a must.

  • Can deliver outstanding customer service and provide simplified explanations of complex technical issues.

  • Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.

  • Ability to support others in a team environment, as well as the ability to work with limited supervision.

  • Adapts well to ever-changing needs and business processes.

  • Ability to facilitate or teach highly preferred.

Preferred Qualifications:

  • Experience working with Git

Ability to use GitLab

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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