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BGIS is currently seeking an Operations Manager to join the team in Remote, US. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses The Operations Manager oversees operations, budgeting, service delivery, projects, client relationships, health and safety, and emergency preparedness for the assigned portfolio. The Operations Manager leads or supports high-performance teams to drive efficiency and meet business obligations while exemplifying BGIS values. This role reports to and collaborates with the Director of Operations. KEY DUTIES & RESPONSIBILITIES People Leadership * Seek ways continuously to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives. * Collaborate with relevant stakeholders and oversee the implementation of facility related programs. * Resolve problems or conflict and maintain open communication with the client including providing regular written and verbal reports to ensure satisfaction. * Act as the focal point of escalation for issues pertaining to facilities managed. * Gather client insights to drive process improvements, build professional relationships with internal partners, and collaborate with the team to define priorities, share information, and promote best practices. Portfolio & Client Relationship Management * Develop and maintain effective relationships with clients. Ensure ongoing client satisfaction. * Work with moderate to large-size portfolios; and/or facilities of moderate to high complexity; and/or contract requirements of moderate to high complexity. * Ensure facility uptime objectives are met and continued safe and reliable operations of the portfolio of facilities managed. * Oversee maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements. * Verify all relevant documentations (i.e. annual facility inspections, equipment data, project files, and other key items) are captured within service maintenance databases. * Work with relevant stakeholders to evaluate capital assets (such as equipment) and make recommendations for maintenance, repair and replacement and inclusion within both capital and operations budget. * Participate in cross-functional teams and committees, promoting operational synergies and ensuring alignment with BGIS's annual strategy and goals. * Contribute to the completion of other key initiatives as assigned. Service Delivery Management * Proactively resolve conflicts, maintain open communication with clients and internal teams, and provide regular written and verbal updates to ensure satisfaction. * Recommend solutions and implement appropriate actions for users. * Optimize development, design, and delivery of process controls along with client and office needs. * Develop, implement, and administer reporting tools, draft operating procedures, and execute work in alignment with processes and guidelines while driving and measuring improvements. * Monitor service delivery performance against established metrics/key performance indicators. * Identify gaps, develop, and execute correction action plans to ensure all objectives are met. * Moni To view the full job description,