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TURNERS FALLS Customer Service Representative Overview: Join the Partridge-Zschau Insurance Agency, a hallmark of trust and reliability in Franklin County since 1891. We are a family-owned, independent insurance agency, proud of our small yet dynamic team. Driven by our commitment to excellence, we serve a diverse client base across Franklin County and beyond. Position Summary: We are excited to offer an opportunity for a dynamic and driven Customer Service Representative to enhance our office team. The ideal candidate will be a beacon of positivity, ready to embrace challenges with a can-do attitude. This role is not just a job, but a career pathway in a supportive and professional environment. Key Responsibilities: - Engage with clients directly, preparing insurance quotes, managing transactions, and addressing inquiries both in person and electronically. - Provide exceptional service, establishing positive rapport with clients. - Continuously update knowledge on our insurance products to effectively assist clients. - Contribute to marketing and sales initiatives. - Perform administrative tasks as required. - Pursue and maintain a Massachusetts property & casualty insurance license. Qualifications: - A high school diploma or equivalent; further education is a plus. - Eagerness to learn about the insurance industry and professional growth. - Exceptional attention to detail and proficiency in technology (Microsoft Office, online platforms, etc.). - Prior customer service experience or insurance industry knowledge is advantageous but not mandatory.