TURNERS FALLS Housing Search Specialist Position Overview HRA operates
Franklin County\'s Housing Consumer Education Center (HCEC) and strives
to help local residents find and retain decent, affordable housing. The
Housing Search Specialist assists low-income families and individuals to
obtain housing by working with landlords, service providers, case
managers, and housing programs to ease barriers to housing. General
Responsibilities: HRA is a public agency operating for the benefit of
all citizens. Personnel shall conduct themselves in a manner respectful
of all clients and shall adhere to HRA\'s mission and goals. Personnel
shall act in such a way as to create a positive image of the Agency.
Personnel will act in a professional manner while relating to HRA staff,
clients and business contacts seeking to resolve differences or
complaints through appropriate agency procedures. All personnel are
responsible for adherence to HRA personnel policies, including the
prevention of conflict of interest, misuse of funds, or abuse of trust
and are responsible for reporting known misconduct to an Executive
officer. All personnel shall respect the legal and moral rights and
privacy of confidential information due to all clients and are
responsible for upholding HRA\'s affirmative action policies. Minimum
Qualifications: High school diploma or equivalent. Two years of
demonstrated experience working in housing, counseling, or a related
field. Valid driver\'s license and/or daily access to reliable
transportation. This position may require frequent travel across
Franklin County and the North Quabbin, and occasional travel elsewhere,
for meetings and workshops. Spanish language or American Sign Language
skills a plus. Additional Qualifications: Ability to communicate clearly
and succinctly in English, both verbally and in writing. Experience
successfully completing complex tasks with minimum supervision. Ability
to solve problems independently. Good professional judgement, as
demonstrated by the ability to maintain appropriate personal boundaries
with clients and uphold confidentiality of client information.
Compassion and sensitivity to the special needs of persons with low
income, persons with disabilities, and senior citizens. Patience and
ability to work with people in crisis calmly. Ability to organize and
plan work in a timely manner and to handle a high volume of demanding
work. Ability to read, understand and explain rules and regulations.
Proficiency with standard office equipment and computer software,
including but not limited to personal computers with Microsoft Office
Suite programs, databases, etc. Ability to accurately collect and
analyze data and to make simple arithmetic computations. Salary and
benefits are according to state and federal law, Board approved
personnel policies and budget. HRA is an Equal Opportunity/Affirmative
Action Employer