At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Pennsylvania State University is seeking a Customer Service Representative to assist in coordinating operations in conjunction with outside vendors , process financial transactions and aid in problem resolution of unusual situations. This position will work 10 hours per day, four days per week, with a 9:00 a.m. - 7:00 p.m. schedule Wednesday - Saturday. Hours and days will be subject to change based on event needs and may change during the summer months. Mandatory overtime will be required for home football Saturdays and student arrival. This position will require a valid driver’s license and the ability to lift up to 50 lbs. (with or without reasonable accommodations) and work outdoors on their feet in all weather conditions. Transportation Services is committed to creating a sense of belonging and investing in the professional development of all team members. This position will be responsible for:
Serve as first-line liaison for internal and external customers (guests, clients, faculty, staff, students, vendors, etc.)
Assist in coordinating the activities of outside vendors/companies in support of operations
Respond and refer customer questions and/or needs, provide appropriate response/service for situation; refer to other department(s)/unit(s)
Correspond with a diverse customer base in person, by phone, email, or regular mail
Process a variety of financial transactions and perform inventory activities
Investigate unusual situations or concerns and assist in problem resolution
Operate various equipment and computer systems
May assist in promoting products and/or services to internal and external customers
Minimum requirements are a High School Diploma/GED and 2 years of relevant experience. Or, an equivalent combination of education and experience.
As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State’s historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other’s differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.
The pay range for this position, including all possible grades is:
$34,800.00 - $50,500.00
Salary Structure (https://hr.psu.edu/current-employee/compensation/comp-modernization) - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
Copyright Information (https://www.psu.edu/copyright-information)
Hotlines
University Park, PA