You Belong at Greenway
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
The GRS Revenue Cycle Manager promotes a healthy Accounts Receivable for clients by partnering with operational teams to ensure timely and accurate resolution of outstanding A/R. The GRS Revenue Cycle Manager analyzes, audits, and investigates their assigned client’s A/R processes to ensure quality and provide strategic optimized solutions. The GRS Revenue Cycle Manager will oversee the daily activities for assigned clients by providing guidance and oversight to the operational teams to ensure the delivery of exceptional service. Generally, this role will support clients on a specific platform across multiple specialties. The Revenue Cycle Manager will provide their assigned clients with specialty subject matter expertise on the entire revenue cycle management process to ensure return on investments and enable the continued success and growth of assigned clients.
Essential Duties & Responsibilities
Monitors A/R for all assigned GRS clients which includes, but is not limited to, identifying areas for improvement applicable to the client’s specialty and platform
Communicates any issues of concern with respect to the client’s responsibilities in the revenue cycle management process
Accountable for Key Performance Indicators (KPIs) for assigned clients
Identifies trends affecting the client’s A/R; collaborates with the operational team to implement corrective action plans to ensure the overall health of the client’s account
Pursues continuing education of applicable software and hardware as necessary
Keeps current on payment trends and coding changes as well as payer requirement changes
Participates in departmental and other meetings as requested
Own and ensure the necessary client communications
Communicates all client issues, including enhancement requests, bugs, errors, and inquiries, to internal stake holders
Build, collaborate and maintain strategic relationships with external and internal clients
Regularly share Greenway’s strategic service and product roadmaps
Accountability for ensuring escalations for GRS clients are addressed timely and appropriately
Conduct analysis and deliver meaningful metrics to fuel client’s success
Strengthen client’s knowledge on industry best practices including compliance and adherence to government and insurance payor policies
Develop reputation as an industry expert and trusted advisor on revenue cycle and practice management processes for given specialty areas of focus
Partner with cross functional departments to learn business needs and how it may impact both the Client Success Organization and Greenway Revenue Services
Minimum oversight of $350,000 in annual recurring revenue
Education and Experience
High School Diploma/GED
Bachelor’s degree preferred
Minimum of three (3) years current medical billing experience or equivalent combination of education, training, and healthcare experience
Experience using medical billing software required
Greenway Revenue Services experience
Working knowledge of Greenway Revenue Services best practices
Working knowledge of Greenway Revenue Services workflows
AAPC – CPB Certification or Certification Eligible
Support of current Greenway Revenue Services clients
Skills, Knowledge, and Abilities
Outstanding verbal and written communication skills
Solid computer skills including Microsoft Outlook, Word, and Excel
Able to manage variety of tasks concurrently
Able to motivate, encourage and collaborate with team effectively
Excellent interpersonal skills and able to work with a variety of personality types
Ability to drive client satisfaction and retention
Ability to clearly articulate business needs and solutions to advocate internally and externally
Work Environment/Physical Demands
While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices.
The role necessitates the ability to listen and speak clearly to clients and other associates
Here’s what we can offer you in exchange for your amazing work:
Competitive pay
Medical, dental and vision benefits
Matching 401(k)
Generous paid time-off programs
Education reimbursement
Growth potential for your career
Corporate discounts
At Greenway, we strive to imagine, empower, engage, and inspire. Join us!
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
If you are a Colorado resident, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Please include the Job ID in the subject line of the email.
#LI-REMOTE