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Using analytical abilities and problem-solving skills, you will also link and apply complex technologies to business strategies as well as translate technical language to audiences of all levels. This role will also apply knowledge of data processing, hardware platforms, enterprise software applications, outsourced systems, computer systems characteristics, features, and integration capabilities to create and apply technology solutions to business challenges.
The IT Infrastructure Engineer will complete tasks in a time-sensitive environment, prioritize work, handle multiple tasks simultaneously, set personal goals and enforce personal deadlines while maintaining flexibility to reassess and prioritize goals. This role will also implement and support information technology integrations and initiatives set by the company that may require a flexible schedule, longer hours, and possible domestic and/or international travel.
Your Tasks
Facilitates communication between staff, management, vendors, and other technology resources within the organization.
Responsible for representing the US SCS IT department as needed for site-specific requests.
Responsible for supporting and managing any location expansions for existing buildings or new buildings in geographic locations.
Provides feedback on the systems that support end-users in the productive use of computer hardware and software.
Participates in system security and backup procedures in coordination with the global IT and Risk teams.
Provides aid in “hands-on” resources with several technical disciplines.
Provide local and remote management of Infrastructure Operations in a manner consistent with company policies and practices.
Manage availability and responsiveness of enterprise technology to ensure compliance with requirements and met the overall goals of the organization.
Coordinate with vendor responsible for global desk, incident and problem management processes, with key focus on any US topics. Responsible for local onsite resources to address any gaps or performance issues.
Support purchasing department to validate components necessary for the operation of responsible SCS US sites and services.
Ensure all hardware, software, and database problems are solved in a timely and efficient manner, including overseeing disaster recovery operations and involved personnel.
Develop strategic plans and implement the objectives of the information technology needs of the solution group to ensure the computer capabilities are responsive to the needs of the solution group's growth and objectives. As well as remain in alignment with all global initiatives and goals.
Ensure the security of the information systems, domains and equipment.
Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
Support the Cloud + Infrastructure + Modern Workplace pillar of IT as necessary for overall team success.
Apply understanding of Information Security as it applies to current technology issues, laws and regulations.
Office: Hybrid after 90 days - 3 work on-site and 2 days work from home
Your Profile
Bachelor’s Degree in information technology or computer science or equivalent work experience
5 years’ experience in mid-level information technology position
1 year experience with an IT environment that meets ISO27001 compliance certifications
Experience in data security, risk management and compliance requirements
Experience with cloud-based solutions
Experience with shared and outsourced solutions
Experience with supporting in-house information and communication systems in a multi-site client-server environment
Experience with information technology systems and infrastructure within a multi-location environment
Excellent verbal and written communication skills
Must be team-oriented with the ability to lead, motivate, and train other personnel
Ability to commute/relocate to: Valencia, CA, Ontario, CA, or Las Vegas, Nevada
We Offer
Salary: $100,000 - 130,000/per year Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
EOE Protected Veterans/Disability