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Global Customer Focus Quality Engineer
Requisition ID: 43106
Job Location(s):
Van Wert, OH, US
Job Description
We are seeking a Customer Focus Quality Engineer at our Van Wert location. The primary function of this position is to ensure that customer requirements are effectively measured, monitored and addressed, serving as a bridge between customers and the organizations standards to enhance customer satisfaction.
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.
Capture customer specific requirements and analyze and deploy alignment through Fluid Conveyance (FC) division.
Extract data and create customer scorecards for key customers in a timely manner.
Verify customer portal data aligns with Danfoss ppm data and to confirm site action plans are defined to address key concerns, when needed.
Measure and monitor customer PPAP processing is being completed in a timely manner and data entry into CRM is up to date.
To verify key customer interaction for quality issues is provided, when needed.
Serve as a point of contact for quality related concerns from key customers.
Facilitate effective resolution of customer issues, ensuring clear communication and alignment.
Act as a divisional quality function representative within the QMA framework.
Support implementation and compliance of Quality Management System process at a divisional level including performing internal Quality Audits
Background & Skills
Required (basic) qualifications
Bachelor degree or 6+ years of quality experience in lieu of degree
2+ years experience in Quality or Engineering.
Proficient in use of core quality tools.
Proficient understanding of QMS based on IATF 16949
Proficient in Microsoft Excel and Outlook.
Preferred qualifications
Experience in customer quality of tier 1 automotive industry
IRCA quality auditor certification
Experience in SAP and SalesForce.
ASQ Certification as Certified Quality Engineer or auditor
Lean Six Sigma Green Belt or higher
Spanish speaking skills
Job Criteria
Must be motivated, reliable and responsive team member.
Must have strong communication skills.
Basic knowledge of production processes.
Able to read and understand written procedures.
Able to read and understand drawings including GD&T
Basic defect containment skills.
Perform well in a team atmosphere.
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Flexible working hours
Personal insurance
Communication package
Opportunity to join Employee Resource Groups
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.