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About Aquatic Informatics

A wholly owned subsidiary of Veralto Corporation (NYSE: VLTO), Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.

Aquatic Informatics (AQI) is headquartered in Vancouver, Canada, and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry! Aquatic Informatics is proud to be one of Danaher's Water Quality companies.

About the position

We are seeking a full -time Office Coordinator to work in our Vancouver office. The Office Coordinator is the first point of contact for all staff, visitors, customers, suppliers, and couriers coming to Aquatic Informatics. This key role will represent what we value as a company: positive thinking, enthusiasm, teamwork, a relentless pursuit of quality and simplicity, a playful spirit and a sense of humour. Interpersonal, communication and time management skills are vital to this role along with a thorough understanding of the company ethos and direction which should be applied to all operational decisions and functions. This position reports into the finance department with a strong dotted line to HR.

This position will be based 1 day in the office and will be mostly remote. Associates often meet in the Vancouver office for team building activities and face to face meetings and you will be expected to be in the office to help coordinate these in-office events.

In this role you will:

Office Coordination (25%)

• Serve as the first point of contact for staff, customers, vendors and visitors.  ​​Coordinating the daily operations of our office, including but not exclusive to: Liaising with building management Office organization & improvement Clerical duties include filing, copying, scanning, collecting and distributing mail Manage phone calls and correspondence (e-mail, letters, packages etc.) Manage relationships with office suppliers and vendors.  Order, maintain and restock office and kitchen supplies.  Arrange catering for company events and meetings.  Continuously look for new local suppliers to support where possible and help reduce our carbon footprint while being mindful of the budget.  Collaborating with the Shared services teams (HR, Finance & IT) on onboarding & offboarding processes Maintaining and updating OHS and other administrative policies and processes. Assisting with managing Site Security requirements e.g., security badges, COVID requirements etc.

Customer Collection (50%)

• Manage customer accounts receivable, including, tracking payments, and following up on overdue accounts.

• Communicate with customers professionally and tactfully to resolve payment issues. Calling customers, reconciling accounts receivable with customer support and

• Collaborate with sales and customer service teams to address customer inquiries and concerns regarding billing and payments.

Executive Support (25%)

• Provide administrative support to executives, including scheduling meetings and travel arrangements. Schedule and reserve conference rooms (Vancouver and Loveland, CO) and collaborate with Hach Executive Assistants as needed.

• Assist with special projects and other tasks as assigned by executives, demonstrating flexibility and a willingness to take on new challenges.

Qualifications

• High school diploma or equivalent required. Completion or enrollment in post secondary education preferred.

• Minimum of 2 years in a similar role

• Familiar with office and clerical procedures, and proven success with managing varied tasks across many departments and stakeholders in a collaborative team culture.

What you bring to the role

• Excellent written and verbal English communication skills, and ability to present an enthusiastic and professional manner at all times.

• Excellent interpersonal skills, including the ability to use tact, discretion, and sound judgment when dealing with a diverse number of employees, customers, and contacts.

• Strong ability to build trusting professional relationships across all levels of the company as well as externally.

• Strong analytical skills with the ability to provide creative solutions to problems and business challenges.

• Ability to work independently with minimal guidance and multi-task in a fast-paced environment.

• Ability to think critically through issues providing reasoned and objective solutions and decisions.

• Capacity to be flexible and collaborative, while staying focused to deliver results as the business and organization changes.

• Exceptional organization and prioritization skills.

• Anticipates needs, responds accordingly; understands the prioritization of tasks.

• Strong attention to detail and accuracy.

• High energy, a positive attitude, and an unshakeable smile.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.