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Fairmont Assistant Fairmont Gold Manager in Vancouver, British Columbia

Assistant Fairmont Gold Manager

At Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 51 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection. The Fairmont Gold experience includes personalized concierge service, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities.

As the Assistant Fairmont Gold Manager, you will show your leadership and interpersonal strengths to maximize the Fairmont Gold Experience, and ensure an exceptional guest journey.

Our Culture & Benefits:

  • An inclusive, empowering, and positive company culture where we place people at the heart of everything we do

  • The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place

  • Competitive salary with annual performance evaluations and compensation reviews

  • Career development opportunities with national and international promotion opportunities

  • Complimentary shift meal through our Colleague Dining Program

  • Travel reimbursement program for a TransLink monthly pass

  • Extensive benefits package including medical, dental, vision, life and disability insurance

  • Company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)

  • Starting at 10 days of paid vacation each calendar year increasing with length of service

  • One complimentary hotel stay with breakfast for two through our BE OUR GUEST program,

  • Employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide

  • The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939

  • Free learning programs through our Academies and discounted programs and courses through eCornell

  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

  • Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program

  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

    What you will be doing:

  • Assist the Fairmont Gold Manager with leading all aspects of the Fairmont Gold Experience and ensure all service standards are followed with friendly and engaging service

  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

  • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

  • Weekly reporting of department labor hours in accordance with forecast and budget

  • Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue

  • Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly

  • Work with the Executive Chef and Culinary Team to ensure thorough execution of the Fairmont Gold Lounge menu presentation

  • Handle guest concerns and react quickly, logging and notifying proper areas

  • Develop department onboarding program and train all Fairmont Gold colleagues

  • Develop and maintain strong guest relationships to ensure brand loyalty

  • Provide exceptional Concierge information to our guests about local and area attractions

  • Other duties as assigned

    Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required

  • Prior experience working with Opera or a related system

  • Experience working in a Food & Beverage setting a strong asset

  • Strong interpersonal and problem solving abilities

  • Ability to work well under pressure in a fast paced environment

  • Ability to focus attention on guests needs, remaining calm and courteous at all times

  • Ability to lead by example, believe in a strong team culture and set the scene for high performance

  • University/College degree in a related discipline is an asset

  • Ability to work flexible and rotating schedule including weekends and holidays

    Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift

  • Occasional lifting and carrying up to 30 lbs

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

    Your team and working environment:

    We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home.

    Visa requirements: successful candidates must be legally eligible to work in Canada. Hotel is unable to assist candidates with Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS