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Role and Responsibilities

This position is at CAE Healthcare, a division of Madison Industries.

Our Customer Service is far from the average “let me forward you to my colleague” type of job. Our highly qualified application specialists have in-depth knowledge of the user functions of our healthcare simulation products, and are eager to assist our customers, no matter where the request comes from.

If you want to use English on a daily basis, you are interested in the latest technical innovations in the field of education and enjoy a variety of tasks, then our Customer Service Team is waiting for you!

In one of the most exciting IT challenges, simulation technology, we are growing steadily, currently working with more than 700 universities and teaching hospitals, and our client base is endless.

Here are a few reasons why we love working at CAE Healthcare!

• We are involved in the renewal of medical and nursing education

• Developing, operating and supporting the world's leading educational simulation software

• We are part of a cohesive, enthusiastic team in Hungary with a multinational background

What we can provide:

• Challenging tasks in the field of health simulation software

• Opportunities to implement your own ideas

• Long-term development

  Join our team in Customer Service Application Specialist position! How do we work? 9 members of our Customer Service Team support Learning Space product worldwide. Our team values are helpfulness, trust, support and expertise. We solve Learning Space users' problems and provide training to support their daily use. Within the team, customers are divided by region. Our colleagues support users in English, French, Spanish and German. Our global user community means we can easily get in contact with multiple continents within one business day.

What conditions do we work?

• Organise tasks into Jira projects

• We are confident users of the Learning Space product

• Use the Salesforce ticket management system

• Use Teams for communication

Your Role & Main Responsibilities:

• Handling incoming problems reported by customers, actively participating in resolving these issues and forwarding them to your superiors if necessary

• Solving user level problems independently

• Maintaining daily, active contact with support engineers to successfully solve technical problems

• Supporting customers by phone, email and live chat

Job Requirement:

• Interest in IT and innovative technologies, because you must learn to use the software to effectively support it

• Fluent in English language, written and spoken AND Spanish/French/German

• Excellent communication skills

• Positive, passionate, customer centric mindset

• Good problem-solving skills

• Time Management and Multi-tasking skills

• Highly organized and attention to detail

Advantages:

• Work experience in a multinational level company’s customer service structure

• Experience in "first line" customer support (in a foreign language)

What we offer beyond competitive salary:

• Flat organizational hierarchy

• Support team, where a senior colleague will help you get to know the processes as thoroughly as possible during onboarding

• A job in which every day is different, and your contribution really counts in our overall success

• 100% remote work opportunity is available (1 office day per a month)

• Take part in international projects

• Access to thousands of online courses on LinkedIn Learning

• Online language courses

• SzÉP-kártya benefit

• Additional travel allowance (40 Ft/km)

• Free parking

• Easy access to our office from anywhere in the city - you can even ride your bike (storage, showers provided)

Location: remote (1 office day in Veszprém per a month)

Employment: full time

Thank you all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Guidelines on the protection of personal information relating to applicants for employment with CAE Inc. and its affiliated organizations or corporations

At CAE, protecting your privacy is very important to us. As part of its commitment to conduct its business with the highest ethical standards, CAE adopted the following Privacy Guidelines to ensure that all personal information collected, used, stored or disclosed by CAE and its affiliated organizations or corporations, in the course of its selection and recruitment process, is managed in compliance with the applicable legislation regarding the protection of personal information.

These Privacy Guidelines apply to all applicants for employment with CAE. It pertains to the protection of personal information including, but not limited to, your name, postal and email addresses, telephone number(s), and all information contained in the submitted employment application form. If you apply to a position at CAE Healthcare, a division of Madison Industries, your personal information will be processed following Madison Industries privacy policy, which is available here [insert hyperlink].

Questions and Complaint process

If you have comments about our Privacy Guidelines, you may contact our Privacy Officer at the following postal address: Privacy Officer, c/o Human Resources, CAE, 8585 Côte-de-Liesse, Saint-Laurent, Québec, Canada, H4T 1G6, unless a handicap or a sensory disability prevents you from using this means of communication. In that case, please contact our Privacy Officer at the following telephone number (514) 341-6780 who will assist you in withdrawing or modifying your consent. Questions regarding the selection and recruitment process should be directed to carriere@cae.com.

If you are not satisfied with, or you wish to submit comments concerning, our Privacy Guidelines or its application by CAE, you may convey your concerns, suggestions or complaints to our Privacy Officer who will deal with the matter.

CAE reserves the right to amend or update these terms.

I understand that CAE Inc. is collecting personal information to process applications on behalf of CAE Healthcare, a division of Madison Industries. As a result, information may be shared with CAE Healthcare and Madison Industries at any time following the submission of the application. For more information on Madison Industries privacy practices, please consult their privacy policy available here Madison Industries - Privacy and Terms of Use (https://madison.net/privacy-and-terms-of-use/) .

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.