Essential Duties and Responsibilities
Include, but are not limited to:
- Actively patrol assigned sections looking for opportunities to be of service to our guests.
- Sincerely greet and welcome all guests on the slot floor.
- Celebrate any win by the guests.
- Complete paper fills and jackpots promptly, accurately and with a high degree of personalized service.
- Completes verification paperwork for jackpot payouts.
- Maintain a good relationship with the internal employees to help execute slot transactions.
- Offer assistance to slot playing guests and explain features of the slot machine when necessary including the ticket in/ticket out technology.
- Determine machine malfunctions and identify appropriate actions.
- Correct machine malfunctions (e.g. coin jams, printer errors, bill validators, etc.).
- Perform cash handling transactions such as paying jackpots and making change.
- Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
- Always promote positive guest relations through prompt, courteous and efficient service.
- Performs other duties as assigned.
