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Are you interested in diagnosing and repairing electro-mechanical devices?
Do you enjoy problem solving (troubleshooting)?
Do you enjoy working independently but with team support?
Do you enjoy customer service?
Do you enjoy ongoing learning and or learning different products and technologies?
If you can answer yes to these questions this position is for you?
The Service Repair Technician will be responsible to diagnose and repair multi function and print devices to the passive component level.
Objectives in this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.
A successful candidate will also be able to manage their territory, parts inventory, and complete reports for service calls. They will also need to be able to install or oversee the installation of equipment according to the manufacturer's specifications. We also expect the candidate to be mechanically inclined, and to be proficient in basic computer and networking skills.
As part of the job requirements, you will be setting up, servicing and connecting photocopiers and multifunction units to print and scan with standard office software applications, though this is not an IT position. You will also be shipping and receiving parts and toner. You must also be able to lift equipment, if needed, and possess a valid driver’s license.
Qualifications:
Analytical – Collects, comprehends, and applies knowledge gathered from experience.
Problem Solver - Identifies and resolves problems in a timely manner.
Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
Teamwork - Contributes to building a positive team spirit.
Organizational Support - Completes administrative tasks thoroughly and on time, while following organizational best practices.
Time Management - Prioritizes and plans work activities efficiently
Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
Dependability - Follows instructions and procedures, and responds to management direction positively.
Lifting up to 25KG
Standing/kneeling for extended periods of time
Intermediate knowledge of computer system
Capable of performing mechanical repairs
Very familiar with computer programs i.e. Microsoft Office
Electronics Diploma/Vocational school
Fully licensed (G)
$40,000 - $45,000 per year
Why Ricoh:
Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solution.
In this role you will be provided a company vehicle and cell phone. You would also be eligible for bonus program.
Ricoh offers well-rounded benefits; tuition reimbursement; time off programs; RRSP matching; and a great team of people to work with.