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Job Description
KEY Responsibilities:
• Process customer orders in a courteous, efficient, accurate, and timely manner, using different Systems;
• Manage the process for escalated inquiries and complaints to resolution, without managerial support;
• Manage and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism;
• Organize workflow to meet customer deadlines;
• Communicate effectively with other departments to guarantee that customer requirements are met;
Requirements for qualification / Education / Experience:
• Excellent knowledge of the Lithuanian language both verbal and written.
• Bachelor’s degree, preferably in business administration or a scientific discipline strongly Encouraged;
• Preferably minimum 1 year of related customer service experience, preferably with 1 year minimum in B2B customer service and/or an e-commerce environment;
• Excellent communication and interpersonal skills reflecting a positive, professional and customer centred organization;
• Must have ability to identify and solve problems and to multi-task under deadline;
• Must demonstrate good proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint;
• Strong English language skills (oral and written) is a must;
• Strong ability to work as a team, collaborate with colleagues, and share the workload as needed to provide quality customer support;
• Self-motivated and able to manage workload with minimal supervision;
• Ability to work well under pressure in fast-paced, high-volume environment.
Behavioral competences / personal characteristics:
• Activity, responsiveness, self-confidence
• Creativity, ingenuity, perseverance in solving problems and finding solutions
• Communicability, ability to communicate effectively with employees of different levels
• Organization, ability to anticipate priorities, focus on customer needs and expectations
The company offer:
• The innovative environment of the rapidly growing international company.
• Hard-working, supportive working team and management with outstanding development possibilities to increase your potential.
• An opportunity to be part of a multifaceted global organization and work with experienced professionals.
• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits.
• Salary 1816 – 2722 Eur./month before taxes.
Compensation and Benefits
The salary range estimated for this position based in Lithuania is €21,800.00–€32,675.00.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.