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Description We are offering a contract employment opportunity for a highly organized and detail-oriented Customer Service Representative in the manufacturing industry, located in Virginia Beach, Virginia. The main function of the role will be to provide administrative assistance in the customer service department, focusing on data entry, order tracking, and information verification.
Responsibilities:
• Processing and entering data accurately and efficiently
• Tracking late purchase orders and confirming information
• Assisting in the customer service department during system implementation
• Processing customer credit applications with precision
• Maintaining accurate customer credit records
• Monitoring customer credit accounts and taking appropriate action to collect delinquent payments
• Resolving customer credit inquiries promptly and professionally
• Utilizing skills in Administrative Assistance, Customer Service, and SAP to effectively perform duties. Requirements • Proven experience in a Customer Service Representative role within the manufacturing industry for at least 2 years
• Proficient in using SAP software for managing customer relations and processing orders
• Demonstrated skills in administrative assistance, including managing schedules, handling correspondence, and maintaining organized records
• Exceptional customer service skills, with the ability to quickly address customer complaints and inquiries
• Ability to work collaboratively in a team, as well as independently with minimal supervision
• Excellent communication skills, both verbal and written, for effective interaction with customers and team members
• Strong problem-solving skills to effectively address customer issues and find suitable solutions
• High degree of professionalism, with the ability to represent the company positively in all customer interactions
• Flexibility to work in different shifts, including weekends and holidays, if required
• Proficient in Microsoft Office Suite, particularly Excel and Word for managing and documenting customer interactions.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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