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About Dubai Holding Real Estate:
Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
About the Job:
An opportunity has arisen for a Manager – Residential Handovers to join Dubai Holding Real Estate. The main duties and responsibilities of this role:
Develop a comprehensive handover framework and manage the entire handover service process, ensuring seamless execution, adherence to compliance standards, and optimal efficiency.
Demonstrate the agility to continuously evaluate and rigorously assess current handover processes, actively identifying existing bottlenecks, inefficiencies, and opportunities for improvement.
Pre-handover preparation is completed - Ensure the pre-handover preparations gifts, Handover notices, EDMs, etc are liaised and completed prior to the handover start date.
Liaise with Quality Assurance & Marketing Team prior to handover to ensure customer's journey is seamless through the readiness of the properties & community.
Ensure units are handed over to customers within the defined service level agreements.
Required payments for handover are completed prior to providing key handover.
Lead and motivate a team of handover coordinators and specialists to ensure efficient and cohesive operations.
Customer key appointments are reconfirmed prior to the visit including checking arrangement of outstanding payments and late payment fees waiver discussion has taken place if required.
Provide training, coaching, and performance feedback to handover executives and support staff.
Handle escalated customer inquiries, complaints, and issues with the aim of providing prompt and satisfactory resolutions, ensuring customer retention and loyalty.
Perform additional responsibilities associated with this position as assigned, demonstrating versatility and commitment to project success to contribute to overall project success and achieve organizational goals
About you:
The ideal candidate for this position will have the following experience and qualifications:
Bachelor’s degree in business management /Real-estate/ Property Major (Valuations). Master’s degree preferred.
Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) - preferred
Min 4-6 years of experience in handover service, customer service, customer relationship management, sales, or marketing.
Proven experience in commercial real estate handover operations.
Strong knowledge of commercial property development processes and regulations.
Proven ability to develop and implement successful customer management strategies.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.