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Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporate, non-profit, association, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local.
Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.
The Technical Support Engineer supports the Customer Success team by supporting clients in troubleshooting technical demands. This role will address tickets through the ticketing management solution and work closely with the Product and Engineering teams to prioritize tickets and influence product strategy.
About you:
Proficient English both written and verbal
Has at least 1 year of experience in front-line technical support or customer service roles at a SaaS company
Knowledge and experience with HTML, CSS, JavaScript, PHP, Python, and MySQL
Knowledge and experience working with third-party systems via APIs (Salesforce, NationBuilder, MailChimp, or similar systems), SSO, File Transfer
Has experience with a ticketing solution at a user, manager and admin level (ZenDesk, Atlassian, JIRA, etc.)
Has worked directly with product and engineering teams to help prioritize tickets and influence product strategy
Strong analytical skills to review data and utilize it to better understand customer and team challenges
Strong troubleshooting and problem-solving skills
Exceptional attention to detail
About the Customer Success Team
We’re responsible for ensuring that clients have an amazing experience with Quorum
We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
We are dedicated to every user’s success and address challenges quickly and creatively
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
We take pride in developing personal relationships with our users and our team
We regularly support one another to ensure the success of our team and our clients
We're very close as a company—we work together, hang out together, and we value each others' ideas and input
Our Work Environment
Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events (https://www.glassdoor.com/Photos/Quorum-Analytics-Office-Photos-E1137932.htm) . Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.
If you'd like to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!
Compensation Structure
Benefits
Flexible Paid Time Off
Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge
Free Subscription to the Calm App
Free Subscription to Linkedin Learning to support professional development
Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
Monthly Work from Home Stipend
Mental and Dental Care by SulAmérica
Virtual and in-person team events
Mental Health stipend
Alelo Food Voucher
In company English classes
Inclusion & Diversity Affinity Groups to support belonging
12 weeks of paid parental leave
For any questions regarding any open roles on our team, please reach out to recruiting@quorum.us .
Quorum Is Working to Advance Pay Equity: What Does That Mean For You?
In an effort to continue to build a diverse and inclusive work environment that advances pay equity (https://www.linkedin.com/pulse/four-ways-advance-pay-equity-your-organization-melissa-theiss/) , Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Senior Fullstack Software Engineer role cannot negotiate Quorum’s base salary offer.
Here’s our promise to you:
We will not ask you what you are currently earning.
We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.
If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include (https://projectinclude.org/) , AAUW (https://www.aauw.org/research/the-simple-truth-about-the-gender-pay-gap/) , Ministry for Women (https://women.govt.nz/nacew/information/develop-your-workplace-negotiation-skills/why-negotiation-issue-women) , Magoosh (https://magoosh.com/blog/why-we-dont-negotiate-salary/) .
Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.
We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.
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