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A Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
*This position is 100% remote for candidates based in the UK or EU*
We’re seeking a Sr. Renewal Operations Manager to act as a thought leader on renewals lifecycle and process, being responsible for the successful execution of EDB’s renewals strategy. Own/drive a standard playbook and workflow which optimizes through people, process, data and technology in a consistent and effective way for all regions.
The Sr. Renewal Operations Manager will develop global consistency by owning the operational components in partnership with regional renewal teams who report into Regional VP’s of Sales. The role will report into and be supported by the SVP of Revenue Operations
What your impact will be:
Work with senior leaders and our renewal stakeholder community to develop and execute strategies to increase customer retention and lifetime value.
Influencing and partnering Renewal Managers in each region in a matrix organization, reporting to the SVP of Revenue Operations. Optimize on overall renewal workflow, reporting and ultimately effectiveness measured by our retention rates.
Troubleshoot operational issues affecting our ability to execute our renewals strategy and provide management oversight to ensure appropriate resolution and long term initiatives to improve core renewal metrics.
Tracking and reporting on key metrics affecting GTM renewals, working with our data teams to build the visualization, insights and reporting standards but layering in context for management consumption and decision support.
Implementing appropriate governance to ensure policies and processes are adhered to together with controls to bring integrity of renewals data across core business systems.
Work closely with the GTM Tools and Technology teams on process and system requirements to connect data insights and signals to the workflows to boost productivity and customer experience across the customer lifecycle.
Partnering extensively with teams across EDB, including but not limited to Deal Desk, Finance, Revenue Operations,, Renewal Managers, Sales Executives, Customer Success Managers.
Develop the ability to learn through this customer lifecycle and feed those insights back to our leadership teams across product, marketing and sales to contribute to a customer feedback loop that drives better outcomes for our customers and business.
What you will bring:
Structure, continuous improvement and a desire to use operational efficiency to drive business results.
Strong collaboration and communications skills to allow you to lead through a matrix structure.
Experience of redefining and driving results in a renewal motion or other GTM area.
Understanding of Salesloft, Salesforce and using data to create signals.
What will give you an edge:
Desire to drive business value and relentless pursuit of operational excellence.
Managing across boundaries to collaborate with stakeholders across different business areas to harness one EDB.
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
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