The opportunity
The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Associate Director/Director, In-force Management, Asia with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.
The regional based In-Force Management function has been created to manage In-force book to both deliver on our customer value propositions and shareholder expectations. This role in the regional team will promote best practices across countries in Asia, ensure governance and transparency on in force earnings drivers and tradeoffs, and help identify and drive value-creating initiatives. On a project basis, the role also has opportunity to have the hands-on involvement to act as part of a local market team to plan and support initiatives.
This role will involve a combination of technical/financial/actuarial understanding, execution skill, and non-technical communication to ensure the function remains high on the business agenda.
Responsibilities
Lead monthly & quarterly reporting process for Asia In-Force Management
Working with colleagues across markets to understand the underlying financial drivers of ongoing results, at a sufficiently granular level (e.g. product line, etc) to provide actionable direction to investigate
Persistency is a primary focus. Work with other functions (distribution, risk, operations, etc.) to understand and own action plans to address emerging experience
Deep diving as necessary to help markets with specific initiatives; including opportunities to act as additional resource to the local market team and support/lead where priority is needed
Working with regional and country-based analytics teams to develop/enhance appropriate tools to facilitate ongoing identification of opportunities as noted above
Create collaborative culture to share best practices and learnings with each market
Partner with Risk and Actuarial to ensure feedback loop of in force learnings to improve new business
Collaborate with cross-functional teams to align in-force management strategies with overall business objectives
Support inorganic initiatives across the region to optimize capital and earnings remittances
How will you create impact?
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
5-10+ years of experience in financial management, actuarial, distribution or other relevant disciplines of an insurance business
Understanding of actuarial valuation, pricing, and sources of value, for insurance products is an asset
Knowledge/experience in data analytics is helpful
Self-starter and ability to work independently upon clarity of direction
Ability to work in and/or lead cross-functional teams, and explain complex concepts in layman’s terms
Continuous learner – ability to synthesize information from disparate sources to create a common agenda
Dealing with ambiguity – the flexibility to pivot and work on multiple projects simultaneously
Thought leader and pro-active change agent - must be willing to challenge existing wisdom and/or the assertion that “everything is fine” in any given part of the business
Strategic thinking, planning and execution skills
Diversity & Ethics – Shows respect and sensitivity for cultural diversity, treats people with respect regardless of their position or status, exhibits high standard of integrity in decision making, and adheres to extremely high ethical codes of conduct
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid