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Job Description
Where you’ll work: Anywhere in Hungary
Customer Care and Success at GoTo
We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.
Your Day to Day
As a Customer Support Specialist, you would a ct as 1st line support to customers:
Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed.
Taking ownership of user problems and being proactive when dealing with user issues.
Documenting customer inquiries and issues in Salesforce.
Gathering information from customers and systems to investigate issues with the help of next-level support.
Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.
What We’re Looking For
As a Customer Support Specialist, your background will look like:
Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in German and in English, and the ability to explain complex concepts in a clear and simple manner to all customers
Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
Having a strong emphasis on troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies.
Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.
What GoTo offers:
Full remote work option within Hungary and on-demand seat in our Astoria office
Volunteering days, parental, and pet leave
Private health insurance, life insurance and eye care
Adoption, Tuition and Reading Reimbursement, English Course
Employee Resource Groups and GoTo Gives CSR program – a fun, and inclusive community
You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real , Think Big , Move Fast , and Keep Growing along the way.
Learn more (https://www.goto.com/company/corporate-responsibility)
GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.
GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.