At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Job Description
Research at GoTo:
When you join our UX Research team at GoTo, you’ll impact the experience of millions of customers worldwide. You'll collaborate closely with Product Design, Engineering, and Product Management trios through impact-focused research studies to drive awareness of user needs, pain points, and opportunities. We team up to create user-centered and accessible products for which your contribution is invaluable.
Join us in guiding our customers through seamless journeys from awareness to loyalty. If you're a proactive, experienced, and self-governing UX Researcher look no further, GoTo's IT business line needs you to serve emerging markets. You’ll actively direct UX research activities, creating and executing research plans, and delivering key insights that support our strategic decision-making. In this role, you'll conduct interviews and usability studies, facilitate workshops under the IT portfolio, and partner with GoTo's other researchers to drive awareness of users - pushing for best practices. You’ll be delivering insights to complex problems, working with your trio who appreciate research findings and want to build the best products available on the SaaS market.
Your Day to Day:
Apply impact-focused approach to planning, conduct and communicate research studies focused on user behaviour, use-cases, workflows, and opportunities for innovation.
Support roadmaps by conducting research on user goals, needs and mental models, and usability testing solution ideas.
Improve our research participant recruitment process by collaborating closely with Customer Success and Marketing teams.
Develop and curate knowledge about our customers, users and the products; update and be current with changes in user behaviour on the IT SaaS competitive landscape.
Develop a clear understanding of IT community – informing research direction and identifying disruption potential.
Educate the cross-functional team upfront through readouts, workshops, and presentations and spontaneously in operative conversations.
What We´re Looking For:
2+ years of SaaS experience in driving research in a lean, agile, and delivery-focused environment.
Ability to create research plans and deliver key insights through user interviews, identifying JTBDs, and defining personas.
Skills to facilitate Design Thinking workshops with cross-functional participation as a resident researcher within a SaaS team.
Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback.
Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities.
Excellent knowledge of qualitative research best practices and approaches.
Education - Degree in Communications, Cognitive Psychology, HCD/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behaviour or equivalent experience.
What GoTo offers:
Full remote work option within Hungary and on-demand seat in our Astoria office in Budapest
Volunteering days, parental, and pet leave
Private health insurance, life insurance and eye care
Adoption, Tuition and Reading Reimbursement, English Course
Employee Resource Groups and GoTo Gives CSR program – a fun, and inclusive community
At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally.
GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.
GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.