At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The ADPE-Service Desk Administrator is the front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or via email. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. The ADPE-Service Desk Administrator installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office Suites; troubleshoots and resolves network connectivity issues at the desktop level; and joins personal computers (PCs) to local domains as required. The Administrator configures local PC connections to network printers; troubleshoots Microsoft Exchange Server connectivity issues; and installs and troubleshoots other software and peripheral devices as required by the customer. Additionally this position may also monitor Tier 1/2 server operations and performance using appropriate software applications and tools. The Administrators shall be the Point of Contact for all local enterprise systems issues (regardless of classification), create and/or manage trouble tickets, and monitor status and report outages to RNOSC Operations. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
Important Note: You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
Responsibilities
Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites. Troubleshoots all other site authorized software with IMOs and users.
Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration.
Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc.
Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
Installs and configures network printers.
Joins client computers to Microsoft Active Directory domains.
Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
Installs, configures, and maintains security software on military computer systems.
Repairs and maintains desktop and laptop hardware.
Daily administration of Exchange 200X servers and Outlook Web Access.
Proficiency in Microsoft SMS, MOM, SCCM and WSUS.
Performs VERITAS Backup Exec to conduct file server Backup / Restores.
Maintain Systems Availability and perform regular maintenance on equipment.
Proficient at hardware maintenance and troubleshooting of various vender Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
Maintaining antivirus / security requirements by the US Army standards and regulations.
Provides user and Microsoft Exchange account maintenance as required.
Performs other duties as required.
Qualifications
Minimum Qualifications
Associates Degree in Information Technology (IT) or a related field.
Certifications
This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
IAT Level: IAT I
Baseline:
• Cisco: CCNA Security
• Cisco: CCNP Security
• CompTIA: A+ ce
• CompTIA: CASP+ ce: Advanced Security Practitioner
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: Network+ ce
• CompTIA: Security+ ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional
• ISC2: SSCP: Systems Security Certified Practitioner
CE:
• CompTIA: Server
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MD-100: Windows Client
• Microsoft: MTA: Microsoft Technology Associate
• Microsoft: MTA: Windows Server Administration Fundamentals
• Microsoft: MTA: Windows Server Administration Fundamentals
Experience:
The ADPE/Service Desk Administrator is required to be an expert in all functions of IAT Level I a Windows Desktop or Server operating system environment. The ADPE/Service Desk Administrator must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclave (NIPR, SIPR, etc.…) systems. Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.
Working Environment
The work environment will be 95% indoor and 5% outdoor. The outdoor work environment may exceed temperatures of 100F. Candidate must be able to physically withstand extreme heat.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.