At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Vectrus Printer Repair Technician in Kuwait
This position will be physically located in Kuwait in support of LOGCAP
The Printer Repair Technician applies understanding and knowledge of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Responsible for recognizing, researching, isolating, and resolving first level information systems problems for appropriate service, repairs, training and follow-up. The printer technician installs new printers, configure printers on network, maintain and ensures the proper function of standalone printers, scanners or Network Printers. The Printer Technician takes care of the regular and routine repairs including replacements such as new ink cartridges .
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Fault finding and repairing all kind of printers from multiple vendors such as Hewlett Packard, Lexmark, Dell, Brother, Canon, Epson, Samsung, Panasonic, Minolta, Sony, Kyocera, Sharp, Okidata, Ricoh, Xerox, IBM and Tektronix.
Repairing, installing, and configuring digital senders, plotters, and scanning machines (Flatbed Scanner Machines and MFP Scanner Machines) and copy machines.
Connecting, installing, and configuring a multitude of network printers as well as repairing ID card capable multifunction printers.
Troubleshooting, replacing, and maintaining electronic components such as SCR, transistors, capacitors, resistors, bridge rectifiers and various fuses.
Performs Job Duties as assigned.
Qualifications: Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
Must be a U.S. Citizen
Must be able to obtain and maintain valid Secret Clearance
A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
CompTIA A+ is preferred (MCSA, MCSE, MCITP, and MCP are retired. 1-M.)
No college degree required for position.
In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk
environment. Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
Demonstrated strong Help Desk support operations experience.
Five or more years of related experience.
Strong customer service experience
Demonstrated experience handling technical and sensitive situations.
Proven ability to build relationships with all levels of the organization and to communicate effectively with senior and department leaderships, also clerical staff
Ability to troubleshoot systems hardware and software issues to full resolution
Prior satisfactory job performance
DoD Cyber Awareness Training
Fort Gordon Cyber Security Fundamentals Training
Knowledge and awareness of various DOD network policies
Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
Capable of effectively communicating technical information in English, both written and verbal
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
Includes some industrial production environment conditions as well.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
Must comply with all Fire and Safety Regulations and post policies.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.