Shire Veteran Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

In Office

Job Description

The Opportunity

Training professional who is responsible for designing, implementing, and evaluating training programs for agency channel. Training department plays a crucial role in ensuring agent and manager development. To uplift skills and professional insurance knowledge and ensure best agency. We are looking for a training professional to support training and development for agents and agency managers.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Bachelor’s degree in business, finance, marketing, education or equivalent

• Minimum 3 years’ working experience, at least three years with insurance- experience in the life insurance industry

• Front-line sales, training and customer services experience preferred

• Able to conduct training /presentation in Cantonese, Putonghua and English are a plus

• Insurance Product knowledge and willingness to learn new products and procedures

• Good communication, interpersonal and problem-solving skills.

• Customer centric and result oriented

• Good team player while working independently

• Good command of Cantonese, Putonghua, and English, both spoken and written

• Proficient in MS Office, especially PowerPoint and Excel

On the job you will:

• Conduct foundation training to support new agent development such as IIQE Prep Class for licensing requirements, Initial Training Course and 90 Days Program, etc.

• Proactively source CPD programs, external and agency speakers as well as support application of CPD program, both assessment and re-assessment, etc.

• Be responsible for daily training administration support, training system maintenance such as ManuAcademy, CPDTS and training record keeping and management.

• Administer training program evaluation and continuous improvement based on user feedback, training needs analysis, and program evaluation.

• Assist in training curriculum development and design new training program development such as CPD programs, agency business training as requested by agency users

• Maintain strong business relationship and good communication with Hong Kong Training Department for collaboration

• Assist in training budget planning and daily expense monitoring which include vendor setup and payment processing, etc.

• Possess strong sense of risk control and compliance. Gain a thorough understanding of regulatory requirements, internal training requirements and act accordingly. Comply with the business operations process established by the company and department.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .