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American Express Global Business Travel Travel Councelor in Norway

The Traveler Counselor role at GBT is to deliver exceptional travel service experience for our Corporate and Business Travel Customers by providing creative and timely travel solutions.

It is a high touch service environment, where you will have true accountability for the service relationship and customer experience.

The role will form part of a highly skilled team of Corporate Travel Counselors, located across Business Travel Centers (Oslo, Bergen, Ulsteinvik), on-site at client locations as well as working virtually from home. The role will report to a Team Coach.

Key accountabilities

• Act as Travel Advisor and Consultant to Corporate Business travelers.

• Act as the point of sale on all travel requirements, arranging both routine and complex domestic and international business travel for air, road, rail and accommodation.

• Provide consultative advice, solutions and recommendations. This includes conducting analysis and research on the best available fare/routing mainly using Amadeus as GDS and ensuring preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements

• Manage the booking process through the ticketing and order fulfillment, either over the telephone, via email or chat system.

• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.

• As a Travel Counselor, you are also accountable for ensuring you meet the servicing of your nominated account or clients travel requirements.

Experience

• Likely to have at least 2 years’ corporate travel counselor experience, including detailed understand of fares and ticketing rules, both domestic and international, land, air and sea travel.

• Understanding and awareness of partner products and services, such as airline, hotel and vehicle or rail services

• Experience in working with at least one Global Distribution System (GDS) such as Sabre, Travel port or Amadeus. Amadeus being the key provider.

• Could have some leisure, airline reservation, or other travel experience.

• Experience working in a team.

• Experience working in a high touch service environment where performance is measured through both customer satisfaction as well as through meeting and exceeding key revenue and servicing targets.

Skills and Competencies

• Passion for Excellence in Client Service

• Professional Communication – both written and verbal - both Scandinavian language and English is required.

• Attention to detail.

‘ Ability to act with integrity, and deal sensitively with personal and confidential traveler information.

• Native GDS expertise – Amadeus is preferred.

• Problem Solving, with a process improvement mindset

• Change ready

• Able to work under pressure and multi-task while maintaining a professional rapport

• Act with a sense of urgency and adherence to carefully managing call time

• Learning agility and openness to feedback

• Working as a team

Location

Norway - Oslo

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/)

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