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Whats the Role ?
The role of the Central America (CA) Sales Senior Manager is to develop and execute company strategy for the CA Market and achieve or exceed the revenue objectives for this Territory, while achieving customer satisfaction.
Making sure that all revenue goals are met or exceeded
Manage the customer relationship
Completing projects according to strict deadlines and within budget
Attending all customer required meetings
Monitor all contractual SLAs
Ensuring that all KPIs are met through coordination and virtual team management
Work with the Matrix support team to obtain price requests, order implementation, and billing
Providing required Executive Updates on market, competition, accounts, projects as requested by the Executive team.
The Sales Manager will have access to resources in other groups to assist him in his duties; however, the Sales Manager is expected to be a leader and coordinate the activities to achieve all required goals and objectives.
The Sales Manager will need to have an expert knowledge of the customer contracts and coordinate closely with the Legal team to make sure all contractual requirements are being met.
The Sales Manager will be expected to coordinate all trouble resolution issues with the Service Engineer and escalate accordingly to ensure all SLAs are met to mitigate any financial penalties and ensure customer satisfaction.
It is expected that this professional will create a strong bond with customers to uncover and develop new opportunities and projects to facilitate the continued growth of the revenues.
The responsible of this position will need to be very sales minded with a strong ability to hunt for revenue combined with an ability to manage a virtual team to ensure new revenue is obtained, services are delivered on-time, billed, and managed in conjunction with company goals, policies and the customer’s expectations.
This professional will need to be in Mexico to properly support the customer base. Continued contact with our customers is ideal for the proper perform of its duties.
What You'll Do?
Achieve and exceed performance established objectives
Maintain up to date customer opportunities using existing CRM tool
Discover and develop new customers or lines of business that can increase the revenue in the CA region
Properly budget and execute the Wholesale revenue plan
Point of contact to manage all customer requirements or issues.
Successfully manage the CA customers’ relationship
Define customer requirements to include scope and deliverables that support business goals in collaboration with senior management and stakeholders
Set and manage any project expectations with the team members and other stakeholders
Liaise with stakeholders on an ongoing basis
Delegate tasks and responsibilities to appropriate personnel
Identify and resolve issues and conflicts within the team
Identify and take lead to manage project dependencies and critical path
Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work
Build, develop, and grow any business relationships vital to the success of the customers
Great Oral and Written presentations skills
Work with the sales support team to develop technical analysis and proposals
Assist, analyze and review information available to determine the solution to the problems that the customer demands
Monitor the performance of the services sold
Provide customers with regular reports and feedback on their service requests
Report common complaints of customers to top management for them to be addressed
Make recommendations to maintenance organizations
Offer feedback on product development, features and functions
Knowledge and Experience:
Bachelor’s degree. MBA a plus.
Senior Sales management experience in IT or Telecommunications, with a proven track record.
Extensive networking experience with senior management of carriers in the CA
Minimum 5 years of experience in the IT and/or Telecommunication industry supporting large global Telecom Carriers and Multinational Corporations.
Working knowledge and understanding of Transmission Capacity, MPLS, QoS, Ethernet, TCP/IP, VoIP, Routing, and Switching technologies.
Working knowledge of WAN, LAN, firewall, and other network technologies and concepts.
Candidate must be willing to attend training as needed to obtain and maintain the working skills needed
Knowledge and Experience:
Bachelor’s degree. MBA a plus.
Senior Sales management experience in IT or Telecommunications, with a proven track record.
Extensive networking experience with senior management of carriers in the CA
Minimum 5 years of experience in the IT and/or Telecommunication industry supporting large global Telecom Carriers and Multinational Corporations.
Working knowledge and understanding of Transmission Capacity, MPLS, QoS, Ethernet, TCP/IP, VoIP, Routing, and Switching technologies.
Working knowledge of WAN, LAN, firewall, and other network technologies and concepts.
Candidate must be willing to attend training as needed to obtain and maintain the working skills needed
What You'll Do?
Achieve and exceed performance established objectives
Maintain up to date customer opportunities using existing CRM tool
Discover and develop new customers or lines of business that can increase the revenue in the CA region
Properly budget and execute the Wholesale revenue plan
Point of contact to manage all customer requirements or issues.
Successfully manage the CA customers’ relationship
Define customer requirements to include scope and deliverables that support business goals in collaboration with senior management and stakeholders
Set and manage any project expectations with the team members and other stakeholders
Liaise with stakeholders on an ongoing basis
Delegate tasks and responsibilities to appropriate personnel
Identify and resolve issues and conflicts within the team
Identify and take lead to manage project dependencies and critical path
Coach, mentor, motivate and supervise team members and influence them to take positive action and accountability for their assigned work
Build, develop, and grow any business relationships vital to the success of the customers
Great Oral and Written presentations skills
Work with the sales support team to develop technical analysis and proposals
Assist, analyze and review information available to determine the solution to the problems that the customer demands
Monitor the performance of the services sold
Provide customers with regular reports and feedback on their service requests
Report common complaints of customers to top management for them to be addressed
Make recommendations to maintenance organizations
Offer feedback on product development, features and functions