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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Desk Technician working hybrid in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
What You’ll Do -
The primary role of a Network Operations Center (NOC) Team is to ensure the customers success by providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services.
During a Typical Day, You’ll
NOC Services
Antivirus Maintenance
Deployment Validation
Endpoint software Upgrades
Windows Updates Maintenance
Deployment Validation
Resolving failed updates
Installation of Missing feature updates: 1809, 1903, 1909
Scheduling server rebooted as needed
Backup and Recovery
Deploy and configure backup agents and policies
Troubleshoot backup agent alerts
Recover files and full system restores
Miscellaneous Services
DNS filtering Maintenance
LogMeIn Maintenance
Services True ups
Ticket Management
Project work as assigned
To be onboarded to ticket process and workflows
Ticket Status, Types, Billable, Boards, SLA’s, etc.
Review tickets on NOC board
Complete tickets which you are assigned
If time allows, review unassigned tickets to be worked on within skillset
Timesheets to be completed end of business for the current day
Submitted at the end of the week
Assistance with internal projects, Research and Development, Proof on Concepts, Etc.
What You Bring to the Role
· Arrives to work on time and ready to take action
· Motivated to resolve issues efficiently.
· A desire to improve skillset by earning industry certifications (We pay for them!)
· Good communicator
· Top Notch troubleshooting skills
· Follows documentation and offers suggestions for improvements
· Takes ownership of issues
· Ability to manage multiple priorities and follow through on projects to completion
· Likes to have fun and laugh with a great team
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
Title: Network Engineer (NOC)
Location: Philippines
Requisition ID: 03VKJ