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Job Description
Customizes and delivers education services to external customers.
Job Description
In this role, you'll empower customers to achieve their business objectives by leading engaging learning opportunities, such as:
Advising customers on tailored learning strategies
Conducting end-user training sessions
Hosting online webinars and workshops
Upskilling partners
Career Level - IC3
Responsibilities
The Senior Consultant/Instructor works on a morning shift and is responsible for the success of their assigned Oracle project/training events and committed to superior customer service. They are expected to participate in the development of plans for continuous personal and professional growth. The Senior Consultant/Instructor is expected to master new services, technology and internal processes shortly after their implementation. Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success. Produce quality deliverables on a project (i.e. assessments, communication, curriculum development, Tutor, eLearning). Demonstrate the ability to teach new technical material, deliver new offerings and services, and/or implement new Oracle Applications modules with minimal preparation time and guidance. Meet utilization targets. Travel as needed.
Key Responsibilities:
You will:
Collaborate with customers to assess training needs and match them with eLearning solutions, user adoption tools, and custom action plans for successful implementation.
Design and deliver process-based, high-quality training tailored to NetSuite best practices across diverse industries.
Conduct webinars and workshops to guide customers through advanced NetSuite processes and functions.
Partner with NetSuite Professional Services teams to align training strategies with implementation goals, ensuring optimal user adoption.
Deliver additional services, including Train the Trainer, Pre-UAT Training, and Post Go-Live Support.
Mentor team members and provide insights for continuous improvement in training delivery and processes.
Responsibilities
About You:
The ideal candidate will have:
A passion for training and customer success
Expertise in any ERP system
Background in Finance would be advantageous
Prior experience developing and delivering learning materials (written and eLearning) would be advantageous
A proactive approach to problem-solving and change management
What You'll Achieve:
Master the NetSuite application across functional areas to address customer learning needs effectively.
Implement change management and user adoption strategies that maximize training impact.
Own multiple concurrent training projects, delivering results on time and within scope.
Actively contribute to the development of new offerings and process improvements.
If you're passionate about training and making a meaningful impact, join us in helping customers unlock their potential with NetSuite!
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer