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We are people powered business. So, we are looking for a Learning & Development Assistant Manager / Manager who recognises that culture is ket - with the drive to create an enabling and empowerment environment that brings the best out of our people. And delivers truly memorable and learning experience to our team members.
A little taste of your day-to-day
Every day is different, but you'll mostly be:
Analyse training needs of the hotel in general and in individual departments, developing strategies and including them in the Annual Training Plan.
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Employee Survey, achievement of budget etc
Keep up-to-date on existing training and other related government grants and ensure timely and accurate submission for grant applications.
Ensure and conduct effective training programs, including New Employee Orientation, Train the Trainer, Customer Service Training, Technical job specific training (through certification of departmental standards and procedures), Management Development, Selling Skills, Employee retraining.
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
Establish and maintain a professional working relationship with all institutes of higher learning (IHLs) and private schools by being the point of contact for all matters relating to trainees, including recruitment and hiring from IHLs and private schools performance feedback and trainee engagement.
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Liaise with other IHG Training Managers within the IHG Singapore Cluster to share experiences and resources and liaise with educational institutions conducting hospitality and training courses
Keeps abreast on all training relations updates from IHG Corporate Office and training trends across the industry.
Maintains all hotel training and assessment records in compliance with the regulations.
Support the day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives, ad hoc duties as assigned.
What we need from you
Bachelor Degree with a minimum of 3 years experience in developing, delivering, outsourcing and implementing training and development initiatives for a large organization.
ACTA / ACLP-Certified.
Ability to work across multiple business units, organised, systematic with good communication skills.
Love interacting with people and advocate of life long learning.
Employee Benefits:
Competitive remuneration that commensurate with skills and knowledge.
Health and dental insurance.
Birthday off / Duty meal / Laundry
Training and Development Opportunities.
Up to 50% F&B discount at IHG Hotels selected restaurants.
Special employee hotel accommodation rates at all IHG Hotels worldwide
What we offer:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work.
So, join us and you’ll become part of our ever-growing global family.
Holiday Inn Singapore Atrium partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the hospitality industry. Careers switchers are also welcome.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.