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Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
Position Overview
The AVP, Customer Account Management will lead a dynamic team of approximately 40-50 individuals, including leaders and individual contributors, within a corporate tech SaaS environment. This role requires a seasoned leader with previous leadership experience and a proven track record of driving sales growth and customer satisfaction. The AVP will be responsible for expanding sales to current UKG customers, strengthening customer relationships, and ensuring the successful utilization and revenue retention.
Responsibilities
Sales Expansion: Drive sales growth by expanding solutions and revenue to current UKG customer base.
Profitability: Manage profit and loss activity by maintaining desired profit margins, sales and spending budgets
Customer Relationship Management: Strengthen and expand customer relationships through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences.
Industry Expertise: Utilize industry expertise to advise, consult, and support customers in the utilization and expansion of services.
Sales Forecasting: Provide detailed and accurate forecasting for the organization
Organizational Leadership: Drive long term success with a focus on coaching, development and building a high performing team. Create and foster a customer-first, employee-centric, highly engaged culture, leading by example through UKG’s values of United, Kind, and Growing
Risk Management: Develop and execute save plans in collaboration with appropriate teams if revenue risk is identified.
Data Management: Ensure Sales teams maintain accuracy of account contacts and sentiment in SFDC.
Pipeline Management: Conduct one on one’s and quarterly operational reviews for each of the sales teams to ensure pipeline activity, depth of product and industry knowledge, current and relevant sales strategies, and account reviews.
Employee Development: Provide Coaching and development opportunities to direct reports, and insights and recommendations for coaching and development for their direct reports
Who You Are
Leadership Experience: Proven experience in leading leaders and individual contributors to success.
Sales Acumen: Strong sales and customer relationship management skills.
Industry Knowledge: Deep understanding of the tech SaaS industry and customer needs.
Communication Skills: Excellent verbal and written communication skills.
Strategic Thinking: Ability to develop and execute strategic plans.
Collaboration: Strong collaboration skills with internal and external stakeholders.
Problem-Solving: Ability to identify and resolve issues effectively.
Event Management: Experience in participating in industry events and trade shows.
CRM Proficiency: Proficiency in using CRM tools, particularly SFDC.
Bachelors Degree: Bachelors Degree or advanced degree.
Certifications: Relevant industry certifications.
Travel: Willingness to travel as required for customer meetings and industry events.
Work Environment: Hybrid work environment with a combination of remote and in-office work.
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employe r
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay target for this position is $185,000 base, however, base pay and commission plan offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers) .
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.