Job Description:
Job Title: Community Health Worker/Patient Navigator
Location: School Based Services Central
Department: School Based Services
Employment Type: Full-Time
Shift: Mon-Fri, Day shift
Job Summary: Facilitate communication and patient empowerment in interactions with healthcare/social service systems. Troubleshoot barriers to adhering to care. Engage the community through outreach to recruit and engage high-risk patients. Serve as a liaison between health/social services and the community to facilitate access and improve service quality/cultural competence. Assist the care team in developing care management processes. Build individual and community capacity through education, support and advocacy. Collaborate with patients/care teams to overcome barriers to healthcare goals. Connect patients with resources and services.
Location:
Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.
Position Perks and Benefits:
Competitive hourly rate
Opportunities for professional growth and advancement
Friendly and supportive work environment
Flexible scheduling
Professional development opportunities
Recognition and reward programs
Paid time off and holidays
Health, dental, and vision insurance
401(k) plan with company match
Key Responsibilities:
Facilitate communication and patient empowerment with healthcare/social services
Troubleshoot barriers to patient adherence to care
Engage community through outreach to recruit/engage high-risk patients
Serve as liaison between health/social services and community
Assist care team in developing care management processes
Build individual and community capacity through education, support, advocacy
Collaborate with patients/teams to overcome barriers to healthcare goals
Connect patients with community resources and health center services
Follow-up with patients via calls, home visits, other settings
Conduct public education on availability of qualified health plans (QHPs)
Distribute impartial QHP enrollment information
Facilitate QHP enrollment by assisting with options, eligibility, forms
Provide culturally/linguistically appropriate information
Other duties as assigned
Education and/or Experience Qualifications:
Bachelor's degree in related field preferred; High school diploma required
2+ years experience in community health, human services, healthcare preferred
Desirable experience: customer service, patient/peer coaching, medical interaction, community relations, outreach, data entry, public speaking
Knowledge, Skills, and Abilities:
Knowledge of harm reduction, motivational interviewing, treatment modalities
Knowledge of local community culture and values
Knowledge of customer service principles and processes
Ability to listen attentively and understand others
Ability to communicate information and ideas clearly
Proficient in Microsoft Excel
Excellent verbal and written communication skills
Supervisory Requirements:
Employment Requirements:
Evidence of being free from infectious/contagious disease
TB test
Successful criminal/child abuse background checks
Complete New Hire Orientation within 30 days
Complete all training requirements including Relias within 2 weeks
Achieve 36 hour training requirement per regulations (MO staff)
First Aid certification within 3 months
CPR certification within 3 months
Behavioral management training within 30 days
Complete "Direct Service Expectations" within 30 days
Extensive knowledge of policies, procedures, regulations for assigned program
Valid driver's license in state of residence
Physical Requirements:
Sedentary work - exerting up to 10 lbs of force occasionally
Primarily sitting, with some standing/walking briefly
Meets criteria for sedentary work per ADA
For the FQHC Foster Care portion:
Job Title: Community Health Worker (Foster Care)
Key Responsibilities:
Assist foster parents in accessing medical, dental, behavioral health care for children
Conduct SDOH screening using PRAPARE Assessments for children/foster families
Provide care coordination - facilitating transitions, referrals, follow-up
Make referrals and connections to community resources for basic social needs
Other duties as assigned
Education and/or Experience Qualifications:
Preference for CHW with lived experience:
As a child in MO foster care
As a parent in MO foster care
Adopted from foster care
Worked/volunteered with child welfare, advocacy, justice, behavioral health org
Bachelor's degree in Social Work, Psychology, Public Health, Health Ed or related
2+ years experience in community health, human services, healthcare preferred
Knowledge, Skills, and Abilities:
- Same as general CHW/Patient Navigator role
Employment Requirements:
Evidence of being free from infectious/contagious disease
TB test
Successful criminal/child abuse background checks
Complete New Hire Orientation within 30 days
Complete all training requirements including Relias within 2 weeks
CHW training program
Education on MO Foster Care program
Trauma-informed training
Training on behavioral health conditions in children
Training on suicide prevention and substance use
First Aid certification within 3 months
CPR certification within 3 months
Behavioral management training within 30 days
Complete "Direct Service Expectations" within 30 days
Extensive knowledge of policies, procedures, regulations for assigned program
Valid driver's license in state of residence
Physical Requirements:
- Same as general CHW/Patient Navigator role
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
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