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Compensation Details:
$60k - $65
Job Description:
PROFESSIONAL AND MANAGEMENT JOBS
Job Title: Franchise Training Specialist
Created/Revised: 4/19/2024
Incumbent: TBD (Outgoing FTS)
Job Grade: N/A
Department: Operations/Training
Supervisor Title: Training Operations Manager
POSITION SUMMARY : The Franchise Training Specialist role has 4 key areas of focus. By preparing and managing content delivery via classroom training, onsite training, and the Learning Management Software, the Franchise Training Specialist will directly impact franchisee profitability, employee retention and sales growth. The Franchise Training Specialist will report to the Training Operations Manager. Focus areas include (but are not limited to):
New Office Openings (primary, which includes up to 75% travel) Coaching existing and tenured Franchise Owners virtually and in-person Developing new training content Facilitating virtual, webinars, and in-person classrooms for content Delivery
PRINCIPAL ACTIVITIES : The Franchise Training Specialist's main focus is to ensure the successful implementation of Best Practices during the initial week of business for a new franchise location. Franchise Owners spend up to 16 weeks preparing for the GoLive week, and learning the Best Demonstrated Practices of the system. During the GoLive Experience, the FTS is onsite to reinforce that training and bolster the confidence of the Franchise Owner’s new TEAM. The FTS also plays a major role in ongoing support of established franchise locations by assisting with developing and facilitating training.
Rank of Importance
Major Activities/Accountabilities
Travel to GoLive Experiences assisting with the grand opening process of new locations.
Travel to assist Franchise Owners needing additional one-on-one in-person training.
Execute all field training initiatives requested by the Training Operations Manager, including in-person, virtual, & webinar training on system-wide best practices.
Assist in the updating and/or creation of best practices content.
Communicate opportunities, share successes, update best practices, and provide feedback to Franchise Owners, Franchise Consultants, and Leadership.
Assist the Training Operations Manager with special training projects as needed.
Demonstrate proficiency in ServiceTitan scheduling software.
Facilitate OTU, AHU, and CC&E as needed.
SUPERVISORY RESPONSIBILITIES : If position has supervisory responsibilities, list each position supervised in the table below.
Type of Supervision (Direct/Indirect)
N/A
AUTHORITY AND RESPONSIBILITY : Include authority for decisions regarding issues of policy and procedure, administrative matters, and personnel (hiring, firing, salary increases, etc.)
What typical decisions does this position have the authority to make?
DIMENSIONS : Provide quantitative dimensions or scope information about the position that will best describe or measure its size, influence, or effect on the business. Examples include department budget, annual payroll of supervised employees, revenue, managed expenses, project budget or activity/transactional volume. In the last column indicate whether the position has “ Prime ” control of this dimension, “ Shares ” in making final decisions as part of a group, or if it “ Contributes” by analyzing/interpreting relevant data that is used by the decision maker. Examples include a Supervisor who has shared control over a payroll budget of $220,000 or a Finance Analyst who contributes to the management of a $2,000,000 department budget.
Financial Dimension
Dollar Amount
Type of Control (Individual/Shared/Advises)
N/A
KNOWLEDGE, EXPERIENCE, AND COMPETENCIES : List the knowledge, skills and previous experience necessary to competently perform the job. Include formal education (or equivalent experience), type and years of previous work experience, professional certifications, or any other requirements.
Ability to travel up to 75% of the time.
Degree in Business, Marketing, or Education required or 3 years of Franchise Experience.
Franchise Operations experience preferred, specifically Onboarding/Opening new franchise locations.
Proficient in Microsoft Office Suite and can quickly learn advanced software systems.
Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI.
Must be comfortable communicating through MS TEAMs, Zoom, and other video call platforms.
Ability to ask lots of questions, digest information, and think outside of the box for new and innovative solutions.
Must have a “whatever it takes” attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment – helping the company go from Good to Great.
Intermediate understanding of Microsoft Office Suite in order to facilitate openings.
Outgoing personality – enjoys working with people.
Must be a high producer in autonomous working situations and a self-motivator with excellent time management skills.
Exceptional written and verbal communication skills.
Able to be flexible and adaptable to last-minute schedule & travel changes.
Willingness and excitement for working within a family-like TEAM with open communication.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.