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Helpdesk IT Specialist Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Mid-Level 36 - 60 months Candidate is able to work independently, without assistance. Pass/Fail Qualification 1. 36 months' experience managing support requests on a Level 2 help desk. 2. 36 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS. 3. 36 months' experience utilizing VMware vSphere to support virtual desktops including linked clones. 4. 36 months' experience using LanSweeper, Remote Desktop and Active Directory, all three are required. 5. 36 months' experience using ITSM service desks. 6. 36 months' experience configuring and installing Windows based hardware, peripherals, network printers and thin clients. 7. 36 months' experience using CloneZilla to create and apply images. 8. 36 months' experience supporting Lotus Notes. 9. 12 months' experience with the installation and support of Office 2016 and O365 in an enterprise environment. 10. 12 months' experience troubleshooting Windows 10 OS and applications.