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DemandZEN MacOS Google Workspace Systems Deployment and Security Support in United States

MACOS SYSTEM ENGINEER

DemandZEN provides outsourced demand generation for B2B technology companies looking to aggressively expand their revenue opportunities. We help clients grow by producing streams of qualified initial meetings that can be converted into valuable accounts. Through a combination of Inside Sales & Digital Marketing, we actively pursue prospects while facilitating customer discovery.

DemandZEN, voted Best Places to Work 2020 and 2021 by Inc., is growing and we are looking for an Application Support Specialist to add to our team. This is a full time position and is 100% remote!

We are looking for someone to help us manage our rapidly growing and fully remote network. We currently have 100 employees (thus 100Macs in the field) and are adding 5-10 employees per month. We have standardized on MacOS for platform consistency and use Mosyle Business for MDM and Mosyle FUSE for rules deployment and hardening.

We have a mix of IOS and Android phones, but only a limited number of IOS phones (22) are deployed and managed by the company.

Patience and empathy with end-users are a must for this role. Most of our employees have limited Mac experience and have never worked on an actively hardened network as remote employees.

Mac system engineer Responsibilities:

  • Progressively hardening our network to meet the needs/requirements of our largest F100 clients.

  • Drive and support macOS upgrades (you will need to send the upgrade request via Mosyle Business, remind people via Slack and help those via Zoom who can't quite get it figured out.)

  • Fill out security and compliance paperwork from prospects.

  • Leverage your experience to setup and configure endpoint management of MacOS devices

  • Coordinate and communicate with leaders across IT and the business to ensure solution(s) meet the requirements of the business while providing a high level of data integrity and security

    We are excited about you because you have:

  • Existing knowledge of macOS and IOS

  • Familiarity with Google Workspace Administration

  • Existing knowledge of Mosyle Business and Fuse is a plus (we’ll be happy to teach you how to use these tools)

  • Excellent English communication skills, both verbal and written.

  • Detail-oriented, driven, and tenacious.

  • Results-oriented

  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent is a plus

    Location

  • Global

  • Our company is 100% remote and has been for over 7 years so we have a very remote employee-friendly culture

    Salary

  • $20 - $40 USD per hour depending on experience

  • (10-20 hours a week on an ongoing basis)

    Schedule

    All of our employees are US based, so some availability during their working hours will be necessary for 1 on 1 sessions. Still, the vast majority of this work can be accomplished during off-hours and via Slack and occasional email.

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