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As a Order Fulfillment Specialist you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.
This role is located in West Point, PA and requires 5 days weekly onsite.
General Responsibilities:
Complete documentation according to Good Documentation Practices
Perform administrative duties, as necessary (e.g. archiving, data entry/recording, metrics reports, etc.)
Participate in walkthroughs of areas/processes to identify process improvements and ensure adherence to regulatory requirements
Provide input to SOP updates
Participate in investigations of atypical events and clinical complaints, as needed
Participate in continuous improvement initiatives for your respective area
Execute Corrective/Preventative actions stemming from walkthrough observations and/or investigations, as needed
Maintain training and compliance with site safety and quality requirements
Order Fulfillment-specific Responsibilities:
Partner with multiple research locations, clinical sites, primary/secondary depots, and vendors, as well as various intercompany partners including GCS, Global Trade Compliance & Operations (GTCO), Distribution Planning, Master Planning, site shipping personnel, and Clinical Research stakeholders across global locations.
Receive & process order requests from automated systems (SAP) and manually generated requests.
Act as primary contact for shipping sites in U.S. Export Transactions.
Influence intercompany stakeholders to comply with Standard Business Practices related to Logistics.
Resolve stakeholder issues (export, logistics, system, paperwork, etc.)
Miscellaneous administrative duties (Filing/Copying/Archiving, Data Entry, Data Reporting)
#LI-AS3
Requirements :
3 years of related experience (with degree), or 6 years of related experience (without degree)
Enterprise Resource Planning (ERP) experience strongly preferred (SAP, JDE, etc)
Minimum 2 years of experience in Clinical Supply or equivalent cGMP environment preferred
Effective communication skills.
Proficient in Microsoft Office (Word, Excel) and Outlook.
Organized and detail oriented.
Complete tasks independently and with minimal guidance after training.
Handle inquiries and interact with Customers professionally.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others
Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefits
At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
https://careers.iconplc.com/reasonable-accommodations
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.