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Support Center - Irving
For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is passionate about leaving the world a better, more creative place by contributing to every “make”.
The Seller Engagement Specialist is part of a larger Digital and Omni channel platform and will be responsible for engaging with new and existing Sellers on MakerPlace. Responsibilities include identifying MakerPlace Sellers who may want to buy materials and supplies from Michaels, creating processes and best practices for engaging with these Sellers, building and managing a sales pipeline of “B2B” buyers, and working with leadership to build and improve the Seller Engagement program. A self-starter, you will work closely with the Seller Acquisition team and Growth Director while being the first person on the team fully focused on Engagement.
We are developing a world-class 3rd Party Marketplace for Makers to learn, grow, connect, and sell their handmade finished goods and services. This effort, alongside a significantly enhanced site experience and B2B Marketplace, will deliver a full transformation of the digital ecosystem for the company.
B2B Lead Generation
Working with the Seller Acquisition team, identify which new Sellers would be ideal targets for B2B selling
Strategize, prioritize, and execute on the most impactful Seller segments
Use Salesforce to gather and analyze data
B2B Account Creation
Identify and refine effective value propositions across email (campaigns and 1:1), phone, and video calls
Develop and groom a B2B sales pipeline in Salesforce, setting and hitting targets for each stage of the funnel
Create Enterprise accounts for B2B accounts to reach “closed won”
Serve as the front line of negotiating pricing with new B2B accounts
Build automation into your workflows to work as effectively as possible
B2B Account Management
After creating B2B accounts, engage with accounts understand the B2B mindset, where else they are shopping, and how to win
Work with the Enterprise team to adjust pricing, create new Pro Packs, and other pricing and packaging activities
Identify areas to improve assortment, whether 1P or 3P
Meet or exceed quota for componentry sales
Help build a seamless process as we grow the team
Affiliate Program Lead
Own the day-to-day support and servicing of our Seller Affiliate and Refer-A-Friend programs via GRIN
Track and report out on Seller Affiliate revenue
Partner with MakerPlace leadership to continuously improve the Seller Affiliate program
Other duties as assigned
Minimum Knowledge/Skills/Abilities
Minimum Education
Minimum Special Certifications or Technical Skills
Proficient in Microsoft Office, especially Outlook and Excel
Proficient in Salesforce
Minimum Type of Experience the Job Requires
3+ years of professional non-internship experience in tech / e-commerce business or sales development
Experience in pulling data and ability to use data to drive decision-making
Experience and passion for building ground up, nascent business models/functions/products/services
Expertise in defining and driving business development, and product/program management frameworks & methodologies
Customer-obsessed with high-quality standards for delivering a differentiated customer experience
Excellent attention to detail, oral and written communication, negotiation, and interpersonal skills
Desire and ability to thrive in ambiguity as part of a startup business
Other
Persistent, with a strong desire to blow past targets and unafraid of failure
Persuasive, able to communicate effectively over email and audio / video
Creative, driven to try new approaches, test and learn fast
Empathetic, able to put yourself in the shoes of Maker sellers and help them build their small businesses
Preferred Type of Experience the Job Requires
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Federal FMLA Poster
Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)