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LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
About the Role:
As a pivotal leader within our finance team, you will oversee the Collections and Accounts Receivable (AR) operations, emphasizing efficiency, scalability, and strategic growth. This role demands a blend of strategic thinking to enhance long-term business scalability and hands-on tactical execution. Leading a highly motivated team, you will aim to surpass collections targets while pioneering automation solutions. You'll collaborate closely with Billing Operations, Revenue Accounting, Customer Success and other cross-functional teams to refine processes and implement innovative strategies for automation and enhancement. Your responsibilities will include managing day-to-day operations, handling escalations, and driving initiatives to improve the accounts receivable function, ensuring timely and accurate financial reporting. A significant part of your role involves engaging with clients to resolve payment issues, monitoring risks, and setting collection priorities to improve DSO.
Key Responsibilities:
Lead and motivate the Collections team to exceed targets and drive automation and process improvements.
Ensure timely and accurate daily cash application and resolution.
Partner with Billing Operations, Revenue Accounting, and other stakeholders to optimize processes for scalability and efficiency.
Manage escalations and maintain the company’s interests in collaborations with internal and external stakeholders.
Implement policies and frameworks to enhance the accounts receivable function, including automation projects to minimize manual transactions.
Own key financial responsibilities including Bad Debt Analysis, Cash Forecasting, and ensuring compliance with monthly and annual reporting deadlines.
Analyze data trends within billings/collections to inform data-driven decisions and establish effective policies and procedures for revenue recognition and factoring.
Proactively manage client receivables, monitor risks, and engage directly with clients and customer service teams to facilitate payment processes.
Foster a team culture focused on customer service, accountability, quality, and continuous improvement.
Support internal and external audits, maintain documentation for SOX and internal control audits.
Collaborate with cross-functional teams and leadership, providing insights and advocating for the team’s needs.
Develop and maintain relationships with third-party collection agencies and contractor leads, ensuring compliance with policies and driving accountability.
Qualifications :
You bring 7+ years of Accounting/Billings/Collections experience, ideally within high-growth enterprise SaaS or technology companies.
Your expertise spans financial system applications (e.g., Workday, Salesforce, Slack) and you possess strong Excel or Google Sheets skills.
You're known for exceptional communication skills, able to articulate challenges, and drive towards solutions with stakeholder buy-in.
A strategic thinker with a knack for motivating global teams, you prioritize improving processes and maintaining high standards of customer service.
You hold a BA or BS degree in Accounting or a related field and have a proven track record in full cycle collections and payment applications.
Your organizational skills, attention to detail, and ability to multitask enable you to meet tight deadlines and contribute to the company's financial health.
The approximate annual base compensation range is $150,000 to $180,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.
Benefits:
People: Work with talented, collaborative, and friendly people who love what they do.
Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Whole Health Package: Medical, dental, vision, life, disability, long term care, accident and critical illness insurance, pre-tax accounts (health, dependent and commuter), and a family forming benefit through Carrot. Plus Milk Stork, backup child and elder care, and discount on pet insurance, mental health support (via Talkspace)
FlexPerks reimbursement program to provide flexibility and choice ($375/quarter) for fitness, emotional, financial, family, travel and entertainment, convenience and security expenses. (U.S. LiveRampers)
Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
RampRemote: A comprehensive office equipment and ergonomics program—we prove you with equipment and tools to be your most productive self, no matter where you're located.
Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
Location: Work in the heart of San Francisco.
More about us:
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (https://liveramp.com/diversity-inclusion-belonging/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.