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GlaxoSmithKline Service Manager GSAP Unix/Linux in United States

GSK is one of the world’s foremost pharmaceutical and healthcare companies and we are proud to be leading a healthcare revolution. Our Core Tech team believes that technology can exponentially improve anything, and our mission is to provide exceptional service for all sites and applications. Join us and help empower GSK through technology.

This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following.

The new job is the results of rationalizing 3 organizations into one product-based organization that has end to end responsibility for App Hosting in Core Tech including Vaccines.

Ensure operational services are delivered in accordance with the agreed standards and quality as defined with the Service Level Agreements and Operational Level Agreements via the GSK selected 3rd party supplier.

Key Responsibilities:

  • Primary interface for the GSK selected 3rd party supplier for to ensure services are delivered as contractually defined

  • Analyze and review actual service performance against agreed SLA and OLA measures.

  • Lead continuous improvement initiates to enhance the SLA and OLA targets and metrics.

  • Strong analytical and organizational skills

  • Eye for detail and accuracy

  • Ability to understand business needs

  • Strong leadership skills

  • Provide regular reports on service performance and achievement to the service owner and governance boards.

  • Develop and maintain management processes and controls to ensure quality is maintained to meet business objectives.

  • Champion and promote service improvements to continually improve quality and customer satisfaction.

  • Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of significant service issues.

  • Ensure appropriate SLA/OLA measures are in place to support any new services.

  • Ensure the defined services capacity meets GSK business demand.

  • Provide support on escalations and Major Incidents when needed.

We are looking for a Service Manager GSAP Unix/Linux and if you have these skills, we would like to speak to you.

  • Total 6 to 9 years of experience in IT industry experience

  • Min 5 y of experience in Unix/Linux development and support on complex solutions within large scale organisations

  • Must have strong expertise in AIX, HP-UX administration

  • Good knowledge of IBM Power technology and AIX, HP-UX, HANA. Experience in managing SAP infrastructure.

  • Be available for on-call support as needed.

  • Up-to-date knowledge of technology

  • Develop processes for optimizing AIX, HP-UX, Linux security.

  • Manage OS access.

  • Reviewing and recommending performance tuning of OS.

  • Recommend and implement emerging Unix /Linux technologies.

  • oversee Unix /Linux reports, visualizations, and dashboards.

  • Look for opportunities via automation for repeating Unix /Linux tasks.

  • Excellent written and verbal communication skills

  • Must have experience in service management

  • Must understand ITIL Service Operation Processes

  • Event Management

  • Incident Management

  • Request Fulfillment

  • Problem Management

  • Access Management

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:



Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.

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We are a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products. We aim to bring differentiated, high-quality and needed healthcare products to as many people as possible, with our scientific and technical know-how and talented people. We strive to attract the best people and to create an environment that empowers and inspires. Explore more exciting opportunities by visiting our career site ( .