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Service Manager
Liberty Lake, WA
Full Time
Service Department
Manager/Supervisor
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At Bretz RV & Marine, our culture is rooted in our core values of passion, teamwork, growth, family, and profitability. As the newest addition to our network of dealerships across the Northwest, our Liberty Lake location in the heart of Washington embodies these values. Here, we are more than a team; we are a community committed to delivering exceptional outcomes and embodying our company’s values daily. We pride ourselves on nurturing employees who demonstrate a passion for their work, loyalty to our company, and a commitment to our customers. At Bretz, you're not just taking a job, you're starting an exciting and rewarding career
Responsibilities :
Team Management:
Lead and supervise service team
Provide guidance, training, and performance evaluations for service department personnel
Foster a positive and collaborative work environment
Service Department Operations:
Oversee daily operations of the service department to ensure efficiency and productivity
Develop and implement service procedures and standards to maintain high-quality service
Manage workflow, prioritize service requests, and allocate resources effectively
Customer Service:
Ensure excellent customer service through effective communication and problem resolution
Compliance and Safety:
Ensure compliance with industry regulations, safety standards, and dealership policies
Implement and enforce safety protocols to protect both employees and customers
Budget Management:
Develop and manage the service department budget
Monitor expenses, analyze variances, and implement cost-control measures
Requirements
Strong leadership and team management skills
Excellent communication and customer service abilities
Technical knowledge of RV systems, repairs, and maintenance
Familiarity with dealership operations and industry regulations
Organizational and problem-solving skills
Budgeting and financial management skills
Strong computer skills
Experience
2+ years Proven experience in RV service management or a related field
College degree preferred
Compensation
$90,000 to $110,000 annually based on experience
Benefits:
Excellent earning potential and advancement opportunities.
Comprehensive medical benefits package with multiple plan options, including vision and dental.
401(k) retirement plan with employer match.
Compliance with Washington State's specific laws regarding benefits and leave, including paid sick leave and family leave.
Employee discounts and borrowing program.
Profit-sharing.
Bretz RV’s Commitment to You:
Opportunity to work in a family-oriented environment where work-life balance is valued.
Growth and advancement opportunities.
Team-building activities and events throughout the year.
Engaging in a booming industry to provide the best customer experience.
About Our Dealership:
Bretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.
Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.
Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.
From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys.
Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like-minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.
Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.
EEOC Statement:
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.
Products and Brands:
RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.
Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.
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