Shire Veteran Jobs

Description

As Amazon Web Services (AWS) continues to build upon the world’s largest Cloud Computing Infrastructure, we need Server Engineers to maintain our highly reliable, scalable, low-cost physical infrastructure that powers businesses and individuals all around the world, connecting our customers to their customers.

About The Role

Data Center Operations (DCO) Technicians are a part of the Infrastructure Operations Team, the backbone of AWS that supports our rapidly growing AWS business and customers 24/7. DCO Technicians maintain the infrastructure, including servers, network devices and other components and parts, ensuring we continue to raise the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

This role is a unique opportunity to work in some of the most cutting-edge Data Centers in the world. Amazon Data Centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

A Data Center Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving:

Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

• Escalation point and technical troubleshooter for all Systems and Network hardware problems

• Deep diving into Linux server issues

• XEN service virtualization troubleshooting

Technical:

• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

• Remediation of physical layer outages, both Systems & Network

• Remediation or recovery of physical power issues on racks

• Participate in Data Center power & cooling events

Operations:

• Install & configure racks of hosts in line with internal SLAs

• Triage & resolve trouble tickets for all devices in your region

• Data Center point of contact for all High Severity issues

• Physical replacement of server and network device parts

• Ensure correct rotation of parts & spares

• Help define metrics to increase our customer uptime

• Enforcing Amazons Security Best Practices

• Interact with third party vendors & contractors

• Contribute ideas to improve operational efficiency

• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

Project Management:

• Participate in and deliver on a number of high impact small to mid-scale projects

• Participate in team meetings for metric analysis and project status updates

• Help build the world’s largest Cloud infrastructure

Mentoring:

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring:

• Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

About You

At Amazon, everyone is a leader. You are self-motivated and can adapt in a fast-paced, constantly evolving environment. You have a passion for technology, seek to understand how things work, are a problem solver and may have some Data Center experience. We have guidelines and processes to follow, and the work requires attention to detail and a desire to find answers. Where there are not answers, you see opportunities to find solutions and make improvements. If you enjoy working alongside a close-knit and diverse team of leaders, this is the place to be! We welcome you to work on the most advanced technologies in this dynamic environment with expanding opportunities.

About Us

"Work Hard. Have Fun. Make History." This is our motto and we do all 3 every day. We are the Earth’s most customer-centric company, and will stop at nothing to meet our customers’ demands, including continual expansion and building of new Data Centers all around the world. We are always on the lookout for like-minded individuals to take us to the next level. Come build with us!

We are open to hiring candidates to work out of one of the following locations:

Västerås, SWE

Basic Qualifications

• Solid Understanding of Linux/Unix Administration

• Server Hardware Troubleshooting experience

• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID

• Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

• Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers

• Strong Communication Skills

• Passionate about IT infrastructure and hardware!

• Applicant must hold a valid drivers license

Preferred Qualifications

• Remote Access: Console routers, IPMI, BMC

• Network Equipment Installation and Configuration

• Cisco IOS, NX-OS, JunOS

• Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity

• Data Center Operations: Inventory Management, Hot/Cold Aisles, Security

• Experience with Excel and the ability to manipulate data and create necessary charts and diagrams

• Participated in Project Management

• Experience or Knowledge of AWS products: EC2, EBS, S3 etc.

• Scripting: Bash, Python, Perl, Ruby (or programming languages)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.