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Principal Technical Writer, Intelligent Automation
Job Category: Technical Documentation
Location: US - Massachusetts - Waltham
Meet Our Team:
Pega’s Technical Documentation team is seeking a Principal Technical Writer to enable Pega Community users in our world-class technology. Providing technical content and various other assets to the Pega Community user base, this group works collaboratively with product owners, curriculum developers, and various subject matter experts.
We are service-oriented, collaborative, detail-oriented, and aim to create and maintain technical documentation and educational assets that users want to engage with. This user base includes seasoned developers as well as first-time users of the Pega product line.
Picture Yourself at Pega:
As the Principal Technical Writer for Pega Platform, you will work cross-functionally to document Enterprise security features for low-code application development environment and case management solutions. You will generate documentation, in the form of knowledgebase articles and user guides, that addresses the needs of multiple audiences. You will work with stakeholders across the organization to write effective, use-case-based content.
What You'll Do at Pega:
Work with a global multi-functional team to design and implement comprehensive documentation for security-related platform features
Provide thought-leadership in the design and implementation of technical documentation solutions
Evaluate Pega software products and provide feedback to improve internal functions and usability
Become well-versed in the architecture, design, and implementation features of Pega software products
Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team
Who You Are:
An intelligent, motivated, and collaborative individual with exceptional communication skills. You have proven experience in documenting complex software products, and the ability to organize and present a range of technical material to a variety of audiences.
What You've Accomplished:
5+ years of relevant experience working as a technical writer
Strong understanding of Security concepts and best-practices
Experience in generating documentation in an Agile development environment
Proficiency in DITA documentation tools
Effective collaborator who can provide constructive feedback diplomatically
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company
#LI-DV1
Job ID: 20512
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