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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Their primary objective is to ensure zero missed service level agreement conditions. The Service Delivery Fiel Support Engineer (L2) focuses on first line support for standard and low complexity incidents and maintains the End-user Computing environmental and monitoring equipment.
Working at NTT
Monitor infrastructure remotely.
Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
Investigate first line support calls assigned and identify the root cause of incidents and problems.
Ensure the efficient and comprehensive resolution of incidents and requests.
Report and escalate issues to 3rd party vendors if necessary.
Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
Perform the necessary hand over procedures in cases where shift work is required.
Produce breach and other reports to identify failures and short-comings.
Skills Summary
Critical Thinking, Data Center Technologies, Digital Communications, Logical Thinking, Problem Solving, Troubleshooting
What will make you a good fit for the role?
Remote Type :
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.