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Accenture Junior Customer Service Specialist with Danish in Warsaw, Poland

What will you do

  • Customer Service activities related to service and repair requests from the customers over the phone or via e mail

  • Validation of contractual agreements related to Service and Repair process

  • Order management and returns management activities in SAP

  • Coordination of service and repair process with internal teams and spare parts vendors

  • Ensures resolution of queries within the contractual metrics

  • Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers

  • Verifying and monitoring the received orders to assure correctness

  • Communicating any issues to customers or suppliers

  • Being an active and supportive member of the team focused on team targets

What do we expect

  • Very good English and Danish min. B2 C1

  • Microsoft Office package knowledge Excel, Word, PowerPoint

  • Preferably experience in customer service

  • Good understanding and hands on experience in OTC or Order Management processes

  • Well established analytical skills, time and priorities management

  • Agility to learn fast and work in dynamic, ever changing environment

  • Experience in working with SAP would be an asset