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Description We are offering a Help Desk Analyst I role in the professional services industry, located in Washington, District of Columbia. The successful candidate will be responsible for providing on-site technical support, with proficiency in MS O365, Active Directory and general IT troubleshooting. This role offers a short term contract employment opportunity.
Responsibilities:
• Provide on-site technical support to users, addressing their queries and resolving issues efficiently
• Demonstrate proficiency in using MS O365 for various IT-related tasks and projects
• Utilize Active Directory to manage user accounts, including creating, managing, and deleting user accounts as necessary
• Conduct general IT troubleshooting to identify, analyze, and resolve system errors and faults
• Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems
• Simulate or recreate user problems to resolve operating difficulties
• Recommend system modifications to reduce user problems
• Maintain currency and high level of technical skill in field of expertise. Requirements • Possess a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficient in the use of Active Directory.
• Minimum of 1 year of experience in a Help Desk Analyst role or similar.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Excellent communication skills, verbal and written, with the ability to explain complex technical issues to non-technical users.
• Must have a strong customer service orientation with the ability to prioritize tasks.
• Knowledge of ITIL practices would be an advantage.
• Ability to work collaboratively in a team environment as well as independently.
• Proven ability to maintain confidentiality and manage sensitive information.
• Must be open to working in shifts if required.
• Familiarity with remote desktop applications and help desk software. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
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