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Summary This position serves as the Researcher Experience Section Head, located in the Researcher Experience Section, of the Researcher Engagement and General Collections Division, General and International Collections Directorate, Researcher and Collections Services. The position description number for this position is 450811. This is a supervisory, non-bargaining unit position. MLS or equivalent is preferred, not required. Responsibilities The Section Head for Researcher Experience is an innovative, user-focused and outcomes-based senior manager responsible for helping shape and implement strategic priorities around the research experience, including service optimization, assessment demonstrating service impact and value, and alignment of resources to support the needs of current, emerging, and potential users. The Section Head will strategize research and reference services and directions for the general collections, and will contribute to research services across the Library’s complex system. Covering traditional and emerging areas of demand, onsite and online, the Section Head is responsible for supervising librarians who provide research orientations, reference interviews, instruction, and public outreach. In developing user-centered approaches, the Section Head builds relationships, leads staff, fosters collaboration with partners across and outside the Library, and cultivates an environment of diversity, equity, and inclusion. The Head of Researcher Experience section is responsible for the daily operation of the onsite and online researcher services and the administration of research and reference services to Library patrons and to researchers who are assigned research facilities at the Library of Congress. The users include Members of Congress and their staff, librarians, scholars, representatives of government agencies, academic institutions, the press, publishers, and nonprofit organizations, and the public. Ensures onsite researcher support will be provided at all hours the Library is open in the Main Reading Room in the Jefferson building and the Science and Business Reading Room in the Adams building. This includes researcher referrals to other sections and divisions when appropriate; Chat based reference services at the appropriate hours, as well as the facilitation of chat and email reference questions; and general researcher orientation and outreach both onsite and online, including class-based and web-based instruction in the use of the Library. The Head provides research and reference services to Congress, government agencies, and researchers. Researcher Engagement and General Collections (REGC) reading rooms serve constituents in person, via email, phone, other electronic communication, and traditional correspondence. RECG reading rooms contain extensive reference collections, and custodial responsibility for microform materials and electronic reference resources in the Microform and Electronic Resources Center (MERC). The Head collaborates with other section heads and management in REGC on general researcher and reference policy and the use of reference collections in the division’s reading rooms. Supervises a group of employees performing work up to the GS-13 level. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Observes workers’ performance; demonstrates and conducts work performance critiques. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Serves as an expert in the organization, development, and implementation of multiple projects. Serves as a supervisory project leader, team leader, or chairperson for working groups, task forces, and/or committees, which have been assigned responsibility for projects and programs related to public service and/or researcher experience. Develops new organizational strategies and maintains currency of existing products in area of expertise. Analyzes major issues in information research and dissemination. Assignments consist of a broad range of technical information activities or require substantial depth of analysis, and typically require solving problems in information access and dissemination in particularly difficult and responsible circumstances. Performs research and analysis to resolve a wide range of highly complex issues. Oversees the results of research, reference, and analysis to appropriately address and resolve a wide range of service delivery issues. Prepares written guidelines and counsels professional staff in the appropriate means of handling specific types of requests. Defines and provides a framework for research activities, priorities, programs, and resources. Serves as an expert in managing general reference and research methodology to effectively and efficiently provide information services to a diverse and demanding clientele. Officially represents the research experiences to other offices and staff in the Library, as well as to persons, groups, or organizations outside the Library, by means of speeches, publications, and correspondence. Requirements Conditions of Employment Conditions of Employment The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link: https://www.loc.gov/static/portals/careers/documents/loc_supervisor_core_competencies.pdf Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and lead a diverse workforce.* Ability to analyze, plan, develop and/or execute library research programs and projects.* Knowledge of the principles, concepts, and techniques of library science related to user services onsite and online.** Knowledge of assessment and related strategies and technologies for service improvement. Ability to provide consultation or liaison duties across and outside of an organization. Ability to communicate effectively other than in writing. Education Additional Information The salary range indicated reflects the locality pay adjustment for the Washington, D.C., Metropolitan area. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply. Applicants must submit a complete application package that is received by the closing date of this announcement. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: https://www.loc.gov/careers/working-at-the-library/frequently-asked-questions/vetting-personnel-at-the-library/ The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 2010-12, an appointee or internal selectee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.