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CACI International VIP Technician in Washington, District Of Columbia

VIP Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

What You’ll Get to Do:

  • Provide IT support to end users across multiple support facilities.

  • Deliver professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents.

  • Support and troubleshoot a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements based on user classifications (Standard, VIP, EVIP).

  • Support unclassified equipment, some of which is in classified space.

  • Provide technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.

  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.

  • Setup and configure new end user equipment including laptops, mobile devices, printers, copiers, VTC units, VoIP phones and other peripherals.

  • Document all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.

  • Review pending tickets daily, updating work details according to DSS ticket management procedures.

  • Investigate and resolve all connectivity issues related to end-user IT equipment.

  • Actively participate in site specific project planning, providing detailed requirements for facility IT equipment IMACs.

  • Escort general contractors and other contractors as requested.

  • Responsible for the on-site coordination of break/fix installations with hardware maintenance providers.

  • Execute and maintain IT asset inventory information, completing ad hoc inventories and updating asset lists.

  • Recommend customer service and IT process support enhancements, researching and recommending new technologies and procedures.

  • Work independently and identify opportunities and develop new ideas for efficiencies.

  • Plan and prioritize workload to ensure objectives and tickets are achieved on time.

You’ll Bring These Qualifications:

  • Active Top Secret clearance required to start.

  • Ability to obtain/maintain EOD Suitability Clearance.

  • Minimum of 5 years of experience providing end user IT support.

  • Background in supporting WIN 10 OS, O365 products, active directory and MDM solutions.

  • Previous experience using ITSM tools for ticket tracking.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

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