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Ensuring Consistent Customer Satisfaction
Execute the MIC (Manager-In-Charge) Success Routine and ensure
responsibilities under People, Customers and Service are completed.
Ensure all Team Members complete their Shift Excellence tasks for their
assigned position(s).
Ensure that all employees present a neat clean appearance and correctly
wear the company uniform as well as ensure the basic tasks are being
completed in a timely and accurate manner.
Personally demonstrate the Customer needs are the highest priority.
Resolve customer complaints quickly while maintaining positive customer
relations.
Greets customers with a smile, is polite and pleasant when speaking with
customers.
Ensure all food safety, quality and accuracy of orders while working
urgently.
Works with management and fellow employees. Cooperation with peers work
with fellow employees as part of a team, helps others when they need a
hand. Take action without being told, goes beyond what is simply
required and maintains a high activity level.
Demonstrates a positive and enthusiastic attitude with co-workers.
Attendance
Understands posted work schedule and reports to work as scheduled, on
time, in uniform and ready to begin tasks. If unable to work, must
provide appropriate notice and follow all Charter Foods policies and
regulations.
Understands and uses approved time keeping system, including accurately
recording all hours worked.
Developing People
Provide regular feedback to the RGM and other management staff on the
performance of Team Members. Actively participates in the training of
Team Members as well.
Provide ongoing constructive and complimentary feedback to Team Members.
Handle conflicts constructively and works other management to achieve
resolution.
Act Like an Owner
Assist Profit and Loss management by following cash control/security
procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking, and
holding times.
Assist other management with facility maintenance and ensure health and
safety standards are followed at all times. Perform other duties as
required by management.
Charter Foods has a strong preference for internal promote from Hourly
Champion position. Candidates being at least 18 years of age with
reliable transportation is preferred. Basic business math is also
required along the ability to stock shelves and coolers, oversee and
manage subordinate employees and provide direction, able to sweep and
mop floors, dust shelves and lift and carry out trash containers and
place in an outside bin. Management must also be able to clean the
parking lot and grounds surrounding the restaurant, and be able to stand
and walk for extended periods of time, lift up to 50 lbs, and be able to
stoop.
Shift Managers are eligible for company paid Basic Life Insurance,
Short/Long Term Disability and Additional Life as a payroll deduction.
Shift Managers also accumulate vacation as long as the manager hours
average 30+ hours for a year while acting as Shift manager. This list of
job duties and responsibilities is not all inclusive. Employees
typically average 30+ hours a week, but hours may vary depending on the
operational needs of the business. The company and/or Upper Management
may change or add to these job duties and responsibilities at any time
with or without prior notice.