This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11832003 We supply the
sustainable and innovative paints and coatings that our customers,
communities - and the environment - are increasingly relying on. Our
world class portfolio of brands - including Dulux, International,
Sikkens and Interpon - is trusted by customers around the globe. We\'re
active in more than 150 countries and have set our sights on becoming
the global industry leader. It\'s what you\'d expect from a pioneering
paints company that\'s committed to science-based targets and is taking
genuine action to address globally relevant challenges and protect
future generations.
For more information please visit www.akzonobel.com.
2023Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on
the use and application of company products, services, equipment and
documentation in acquiring new business and in maintaining multiple
existing customers.
Key Responsibilities
- Provide total technical support to customers
- Problem solving. Analyzes product-related issues, including on-site
analysis and actuations. Performs laboratory analysis of the issues
when needed. Communicates with RS Lab and/or Quality Control
department to stablish corrective actions
- Manage complex customer complaints
- Gather customer needs and requirements in cooperation with Sales &
Marketing organization to help build the customer strategy plans
- Actively participate in key phases of the sales process to prospects
- Proactively prevent and solve problems of a technical nature
occurring at existing customers
- Attend the testing process as well as the implementation of new
products and technologies
- Develop and maintains relationships with customer technical staff,
in order to keep and to extend the business
- Use reporting tools as CRM, up-dates the key customers\' databases
with valid, accurate and complete information (visits reports,
action reports, cases, regulatory requests...)
- Deliver periodical progress reports, proactively submit information
regarding trends within the market and provide recommendations
regarding the improvements in the approach to the market
- Monitor competitive activities at customers\' facilities
- Promote the positive company reputation and develops long-term
relations with customers
- Practice all the applicable corporate as well as site
policies/procedures with regard to personal behavior / HSE standards
and acts in compliance with all their regulations
Level of Autonomy
Innovations in alternative substrates and experimentation demonstrated
for new markets.
Job Requirements
- Paints & Coatings industry, any B2B industry environment, customer /
segment profiling
- 5 years of work experience in technical services and support.
- Bachelor Degree in chemical engineering, chemistry or related field.
- Skills - Problem solving, stakeholder management, creating value
propositions, communication and presentation, commercial and
business acumen, basic understanding of financial concepts related
to sales and cost to serve.
- Basic computer skills; MS Office (MS Word, Excel, PowerPoint),CRM
Systems, SAP.
- Understanding of Lean Manufacturing processes
- Must be able to travel 50% of time
- Preferred Bilingual Spanish
Rewards & Benefits
The salary range for these skills is: \$82,000.00 - \$92,000.00. This is
the range that we in good faith anticipate relying on when setting wages
for this position. We may ultimately pay more or less than the posted
range. This salary range may also be modified in the future.
Benefits: Medical insurance with HSA Dental, Vision, Life, AD&D benefits
Annual bonus 01K retirement savings with 6% company match Generous
vacation, personal and holiday pay Paid Parental leave Hybrid work for
most exempt roles Active Diversity & Inclusion Networks Career growth
opportunities on a regional and global scale Tuition Reimbursement
Career growth opportunities Employee referral bonus
#LI-SN1
At AkzoNobel we are highly committed to ensuring an inclusive and
respectful workplace where all employees can be their best self. We
strive to embrace diversity in a context of tolerance. Our talent
acquisition process plays an integral part in this journey, as setting
the foundations for a diverse environment. For this reason we train and
educate on the implications of our Unconscious Bias in order for our TA
and hiring managers to be mindful of them and take corrective actions
when applicable. In our organization, all qualified applicants receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, age or
disability.
Requisition ID:37200