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Oconomowoc Residential Programs Community Services Supervisor in Waukesha, Wisconsin

A Community Services Supervisor provides oversight for program supervisory needs and clinical supervision in addition to providing primary support services for the clients. The Supervisor works primarily under the auspices of Comprehensive Community Services with a focus on clinical collaboration and supervision. The Supervisor is responsible for the day-to-day operations of the program and is focused on providing services that enhance the overall health, safety, and welfare of the clients. A Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) certification is required.


 Provide direct transitional care services as needed.

 Observe all rules of confidentiality both within the programs and outside of work.

 Present oneself in a professional manner at all times, including appearance, language, and interactions with clients, co-workers and management team. Treat others with dignity and respect.

 Meet weekly with support staff to check on progress with clients. Provide direction and coaching to staff to ensure client needs are being met and Individual Service and Recovery Plans are being followed. Monitor staff documentation and provide guidance and instruction as necessary.

 Provide clinical supervision in accordance with programmatic regulations (e.g. DHS 36 and DHS 63).

 Serves as a liaison and consultant to staff and other Human Services agencies.

 Receive referrals of voluntary and involuntary clients with mental health/behavioral problems and conduct assessments for treatment and intervention needs.

 Participate in client staffing, reviews, and multi-disciplinary team discussions to formulate diagnoses and develop Individual Service Plans (ISP) and a Recovery Plans for clients that detail specific care and services that clients are to receive.

 Evaluate program effectiveness on a client specific basis and implement changes to support desired outcomes.

 Implement new program policies and forms as well as changes to support services within the program in a manner that ensures consistent practices.

 Participate in evaluation of program operation for compliance with federal, state and local laws, regulations and codes to ensure certification and funding.

 Recruit, hire, supervise and evaluate transitional support staff such that program and client care objectives are met.

 Provide regular feedback to staff regarding performance and provide coaching and corrective action as needed to the staff in areas of improvement.

 Seek regular feedback and maintain an open, collaborative communication style to encourage staff to express concerns and ideas for improvement.

Position Description – Community Services Supervisor Page 2

 Conduct program specific training for newly hired or transferred staff.

 Develop, coordinate, and present in-service training and staff development.

 Generate weekly work schedules that minimize use of overtime and maximize staff utilization while ensuring all shifts are covered.

 Maintain and apply knowledge of organizational policies, administrative procedures, confidentiality requirements, and Employee Handbook information to promote compliance in program operations.

 Implement new program policies and forms as well as changes to support services within the program in a manner that ensures consistent practices.

 Ensure proper documentation of all aspects of the program and provide regular updates to HIL and County management.

 Monitor the physical condition of the building, furnishings, equipment and grounds - - reporting any damage, problems, hazards, or repair needs to Supervisor.

 Submit receipts for reimbursement according to Company policies.

 Report allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud to appropriate level of management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability (including physical) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Master’s degree from an accredited college or university in the areas of psychology, counseling, or social work with a mental health certification (LPC or LCSW) is required. Dual certification in mental health and substance use is preferred.

  2. At least 1-2 years of previous supervisory experience in a healthcare related environment is preferred.

  3. Demonstrate knowledge of human services organizations, community resources, and applicable codes, rules, statutes, and regulations.

  4. Maintain valid Wisconsin Driver’s license; maintain insurance on personal vehicle and have a driving record that meets company insurance guidelines. Must be able to travel to different work locations, meetings, and training sessions.

  5. Demonstrate flexibility, autonomy, responsiveness, sound judgment and a high level of initiative.

  6. Demonstrate effective communication through both written and spoken words. Must be able to read, speak, write and understand English.

  7. Maintain self-composure and self-control under stressful conditions – especially when being subjected to physical and verbal aggressive behavior.

ID: 2021-15458

Shift: 1st

Company: Homes for Independent Living

External Company URL:

Street: 1501 Airport Rd.